Front Office Data Entry Clerk - Arabic speaker

Rotana Hotels; Abu Dhabi; On-site; AED 56,000 - 78,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a Front Office Data Entry Clerk who focuses on guest service and accuracy. You will forward passport information of hotel guests on arrival by email to the Police Department and support the front desk with data entry tasks.

The role requires handling passport copies, filing, and using a computer and scanner, while maintaining organized records and delivering fast, secure processing.

Qualifications

• Experience in front office data entry and guest services.
• Strong attention to detail and data accuracy.
• Ability to work with scanners and email transmission.

Responsibilities

• Forward passport information of hotel guests by email to the Police Department on arrival.
• Collect passport copies and file them daily for concierge handover.
• Operate computer and scanner to transmit required information.
• Maintain up-to-date knowledge of hotel services and offerings.
• Ensure data is handled quickly and efficiently with proper filing.

Skills

Data entry

Customer service

Attention to detail

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:

• Pick up passport copies at the designated area


• File all passport copies per day and hand it over to the concierge


• Work with computer and scanner to send all the necessary information


• Maintain an up to date knowledge of the hotel and services


• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency


• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required