Receptionist International Airport Business Park

Premier Inn Hotels LLC; Abu Dhabi; Sur place; AED 36 000 - 72 000; Plein temps

Résumé du poste

Premier Inn Hotels LLC in Abu Dhabi is seeking an attentive Front Office Receptionist to warmly welcome guests, handle check-in and check-out, and provide accurate information on rates and local attractions.

In this role you will process reservations, manage cash handling, and collaborate with other departments to ensure smooth service. Arabic language skills and experience with Opera PMS are essential to succeed.

Qualifications

• Minimum 1 year of hotel front office experience as Receptionist.
• Proficiency with Opera PMS is required.
• Arabic language skills (speaking, reading and writing) are required.

Responsabilités

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with brand standards.
• Answer guest related queries and provide information for promotions, room prices, activities and events in the surrounding area.
• Process reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails and filing to ensure smooth running of the reception area
• Maintain appropriate stock of supplies and reception stationeries.
• Communicate with all departments on guests’ requests and complaints for smooth service delivery.
• Ensure safety of all guests in line with safety procedures and guidelines.

Connaissances

Customer service

Excellent communication

Attention to detail

Teamwork

Organizational skills

Proactive

Outils

Opera (PMS)

Description du poste

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading