Arabic Speaking Receptionist - Dubai Ibn Battuta

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Premier Inn Hotels LLC in Abu Dhabi is seeking a friendly Hotel Receptionist to welcome guests and support check-in/out procedures. You will manage payments, perform accurate data entry, and maintain reports in a fast-paced environment.

Requirements include minimum one year of front office experience, Opera PMS knowledge, Arabic language skills, and strong communication with attention to detail. The role is on-site with a focus on guest satisfaction and seamless service delivery.

Qualifications

• Strong communication skills and customer-focused approach.
• Detail-oriented with excellent data entry and cash handling.
• Able to work in a fast-paced hotel lobby environment.
• Capable of working independently and as part of a team.
• Proactive and organized with a service-oriented mindset.

Responsibilities

• Greet and welcome guests, answer calls, and provide a warm, brand-aligned reception.
• Explain room rates, promotions, and local information to guests.
• Process reservations and cancellations accurately and handle payments per procedures.
• Identify corporate leads and build long-term relationships.
• Gather and respond to guest feedback to drive service improvements.
• Maintain reception area and stock of supplies; coordinate with other departments.

Skills

Communication

Attention to detail

Under pressure

Teamwork

Organizational skills

Customer service

Tools

Opera PMS

Job description

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading