Front Desk Team Leader — Elevate Guest Experience

Rotana; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Rotana in Abu Dhabi seeks a proactive Front Office Team Leader to deliver guest-focused service and oversee the Front Desk. You will supervise reception staff, coordinate with departments, and ensure accurate billing and registrations in Opera PMS.

The ideal candidate brings hospitality degree, Front Office experience, excellent English, and strong interpersonal skills to thrive in a fast-paced, culturally diverse hotel environment.

Qualifications

• Ideally a degree or diploma in Hospitality Management or related field.
• Previous front office supervisory or team leader experience.
• Excellent written and spoken English communication skills; knowledge of an additional language is an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• Computer literacy with Opera PMS experience considered an advantage.

Responsibilities

• Greet guests in a professional and friendly manner and manage check-in/check-out through to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Keep aware of daily room rates and occupancy levels.
• Supervise Front Desk colleagues to ensure professional, friendly, and efficient service.
• Maintain up-to-date knowledge of hotel facilities and local services to respond to guest inquiries.
• Verify cashier closures and ensure accurate billing and proper supporting documentation.
• Ensure guest registration forms match information in Opera PMS.

Skills

Guest-focused service

Team leadership

Communication skills

Interpersonal skills

Problem solving

Education

Hospitality Management degree or diploma

Tools

Opera PMS

Job description

Rotana in Abu Dhabi seeks a proactive Front Office Team Leader to deliver guest-focused service and oversee the Front Desk. You will supervise reception staff, coordinate with departments, and ensure accurate billing and registrations in Opera PMS.

The ideal candidate brings hospitality degree, Front Office experience, excellent English, and strong interpersonal skills to thrive in a fast-paced, culturally diverse hotel environment.