Front Office Leadership: Guest Experience & Operations

Rotana; Abu Dhabi; Sur place; AED 240 000 - 420 000; Plein temps

Résumé du poste

Rotana in Abu Dhabi is seeking an Assistant Director of Front Office to support the Director in leading all Front Office sections, upholding service standards and driving guest satisfaction.

The role requires guiding colleagues, coordinating with Housekeeping, and managing performance, budgeting, and forecasting to ensure efficient operations and memorable guest experiences at a premium hospitality group.

Qualifications

• Ideally, a degree or diploma in Hospitality Management or a related field.
• Minimum of three years of experience in the Front Office department within a hotel, preferably in a supervisory or managerial role.
• Excellent written and spoken English communication skills.
• Professional appearance, strong interpersonal skills, and the ability to resolve problems effectively.
• Proven knowledge of upselling techniques, revenue maximization, and Front Office operations.
• Strong computer literacy, with previous experience using Opera PMS considered a significant advantage.
• Good understanding of departmental budgeting, forecasting, and operational performance.

Responsabilités

• Supervise and monitor Front Office colleagues to ensure guests receive prompt, professional, and personalized service, with a strong emphasis on guest recognition and satisfaction.
• Maintain effective communication and coordination with other hotel departments, particularly Housekeeping, to ensure smooth daily operations and efficient service delivery.
• Establish and maintain positive working relationships with colleagues, promoting teamwork, engagement, and a professional working environment.
• Assist the Director of Front Office in managing colleague-related matters, including performance evaluations, coaching, training, and development.
• Support the preparation of statistical, operational, performance, and forecasting reports to assist with annual budgeting, strategic planning, and management decision-making.
• Monitor and control departmental expenses, ensuring efficient resource utilization and adherence to approved budgets.
• Support the daily operations of all Front Office sections, ensuring compliance with hotel policies, procedures, and established service standards.
• Handle guest feedback, concerns, and complaints professionally, ensuring timely resolutions and continuous improvement in guest satisfaction.
• Assist in identifying opportunities to enhance operational efficiency, service quality, and overall departmental performance.

Connaissances

English communication

Upselling techniques

Revenue maximization

People management

Formation

Hospitality management degree

Outils

Opera PMS

Description du poste

Rotana in Abu Dhabi is seeking an Assistant Director of Front Office to support the Director in leading all Front Office sections, upholding service standards and driving guest satisfaction.

The role requires guiding colleagues, coordinating with Housekeeping, and managing performance, budgeting, and forecasting to ensure efficient operations and memorable guest experiences at a premium hospitality group.