Luxury Reservations & Guest Services Specialist

Rosewood Abu Dhabi; Abu Dhabi; On-site; AED 60,000 - 110,000; Full time

Job summary

Rosewood Abu Dhabi seeks a Reservations & Service Center Agent to be at the heart of the guest experience, handling accommodation reservations, service requests, restaurant bookings, and guest inquiries with warmth and precision.

You will collaborate across Reservations, Front Office, Revenue, Sales & Marketing, Finance, and Guest Services to deliver seamless service that reflects Rosewood's luxury hospitality standards.

Responsibilities

• Handle accommodation reservations, service requests, and restaurant bookings across multiple guest touchpoints.
• Respond to guest inquiries with professionalism and warmth, ensuring accuracy and timeliness.
• Coordinate with Reservations, Front Office, Revenue, Sales & Marketing, Finance and Guest Services to maintain seamless communication.

Job description

Rosewood Abu Dhabi seeks a Reservations & Service Center Agent to be at the heart of the guest experience, handling accommodation reservations, service requests, restaurant bookings, and guest inquiries with warmth and precision.

You will collaborate across Reservations, Front Office, Revenue, Sales & Marketing, Finance, and Guest Services to deliver seamless service that reflects Rosewood's luxury hospitality standards.