Front Desk Guest Services Pro — Luxury Hotel Experience

AE Jobs; Abu Dhabi; On-site; AED 12,000 - 15,000; Full time

Job summary

Rosewood Abu Dhabi is seeking a Guest Service Associate – Front Desk Agent to join its Front Office team. This full-time position focuses on delivering exceptional service to guests during their arrival and departure while communicating effectively with various departments to ensure a seamless experience.

The ideal candidate has experience in a guest-facing role, strong attention to detail, and proficiency in Property Management Systems. A supportive work culture and professional development opportunities await you at Rosewood Abu Dhabi.

Qualifications

• Previous experience as a hotel receptionist or in a guest-facing role.
• Strong attention to detail with the ability to work efficiently under pressure.
• Excellent English communication skills; additional languages are an advantage.

Responsibilities

• Welcome guests and handle check-in and check-out procedures according to service standards.
• Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relationships.
• Handle guest complaints professionally and ensure resolution that meets satisfaction.

Skills

Attention to detail

Customer service skills

Communication skills

Tools

Property Management Systems (PMS)

Job description

Rosewood Abu Dhabi is seeking a Guest Service Associate – Front Desk Agent to join its Front Office team. This full-time position focuses on delivering exceptional service to guests during their arrival and departure while communicating effectively with various departments to ensure a seamless experience.

The ideal candidate has experience in a guest-facing role, strong attention to detail, and proficiency in Property Management Systems. A supportive work culture and professional development opportunities await you at Rosewood Abu Dhabi.