Luxury Reservations & Guest Services Specialist

Rosewood Hotel Group; Abu Dhabi; On-site; AED 61,000 - 84,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning and development opportunities

Parental leave

Job summary

Rosewood Abu Dhabi is seeking a Reservations & Service Center Agent to be the first point of contact for guests seeking information, reservations, and assistance before and during their stay. You will manage bookings, respond to guest communications, coordinate service requests, and liaise with hotel departments to ensure a seamless guest journey.

With product knowledge, attention to detail, and a passion for hospitality, you will contribute to guest satisfaction, revenue optimization, and

Qualifications

• Experience in reservations or guest services.
• Excellent telephone etiquette and written communication.
• Fluent English; additional languages are a plus.

Responsibilities

• Handle accommodation reservations, modifications, cancellations, and inquiries to maximize room revenue.
• Provide exceptional guest service via phone, email, WhatsApp, and other channels per standards.
• Coordinate guest requests and service recovery with hotel departments for seamless experiences.
• Maintain accurate reservations, guest profiles, billing instructions, and special requests in hotel systems.
• Collaborate with Revenue Management, Sales, Front Office, and Finance to ensure accurate bookings and revenue optimization.

Skills

Guest communication

Multitasking

Reservation systems

Job description

Rosewood Abu Dhabi is seeking a Reservations & Service Center Agent to be the first point of contact for guests seeking information, reservations, and assistance before and during their stay. You will manage bookings, respond to guest communications, coordinate service requests, and liaise with hotel departments to ensure a seamless guest journey.

With product knowledge, attention to detail, and a passion for hospitality, you will contribute to guest satisfaction, revenue optimization, and