Guest Experience & Reservations Agent

Rosewood Hotels and Resorts

Abu Dhabi

On-site

AED 60,000 - 120,000

Full time

7 days ago

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Job summary

Rosewood Abu Dhabi is seeking a Reservations & Service Center Agent to be the primary contact for guests seeking information, reservations and assistance before and during their stay. You will manage accommodation reservations, handle guest communications, coordinate service requests and act as a key liaison between guests and hotel departments.

You will use product knowledge, attention to detail and hospitality standards to contribute to guest satisfaction, operational efficiency and revenue

Qualifications

Experience in reservations, call center, guest services or customer-facing hospitality role.
Excellent telephone etiquette and written communication with strong attention to detail.
Proficient with reservation systems and hospitality tech; multitasks in fast-paced environment.
Fluent in English; additional languages valued.

Responsibilities

Serve as the primary contact for guests seeking information, reservations and assistance before and during their stay.
Manage accommodation reservations, handle guest communications, coordinate service requests.
Act as liaison between guests and hotel departments to ensure seamless experiences.
Maintain accurate reservation records, guest profiles, billing instructions and requests.
Support Service Center operations with wake-up calls, restaurant reservations and internal requests.
Collaborate with Revenue Management, Sales, Front Office and Finance to optimize bookings and revenue.