Front Desk Agent: Warm Welcome, Seamless Stays & Growth

Rosewood Abu Dhabi

Abu Dhabi

On-site

AED 54,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning & development

Global career opportunities

Paid parental leave

Job summary

Rosewood Abu Dhabi is seeking a Front Desk Agent to be the welcoming face of the hotel, ensuring a smooth, personalized guest journey from check-in to check-out. You will manage reservations, guest accounts, inquiries, and problem resolution with professionalism, collaborating with Concierge, Housekeeping, Guest Relations, and Bell Services to uphold Rosewood’s service standards.

Join our Front Office team to deliver exceptional hospitality and contribute to memorable guest experiences across

Qualifications

Previous experience as Front Desk Agent or similar guest-facing role.
Strong attention to detail and ability to work under pressure.
Fluent English; additional languages are a plus.

Responsibilities

Deliver warm, efficient guest check-ins and check-outs following service standards.
Anticipate guest needs, respond promptly to inquiries, maintain positive relations.
Resolve guest complaints professionally to ensure satisfaction.
Maintain accurate guest accounts and process payments.
Communicate guest information and VIP details to relevant departments.
Manage room assignments, reservation updates, and daily status reports.