Front Desk Guest Experience Agent

Rosewood Hotels and Resorts; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning & development

Global career opportunities

Parental leave

Job summary

Rosewood Hotels and Resorts in Abu Dhabi is seeking a Front Desk Agent to be the welcoming face of the hotel, ensuring smooth check-in and check-out, personalized service, and seamless guest interactions. You will manage reservations, guest accounts, inquiries, and problem resolution with grace, while supporting Front Office operations to achieve service and operational goals.

The role emphasizes attention to detail, speed, accuracy, confidentiality, and the ability to communicate fluently in

Qualifications

• You bring experience as a Front Desk Agent or similar guest-facing role.
• Strong attention to detail and the ability to work with speed and accuracy.
• Confident using property management systems and inputting information quickly.
• Fluent in English; additional languages are a plus.

Responsibilities

• Welcome guests and ensure smooth check-in/check-out with professionalism.
• Manage reservations, guest accounts, inquiries, and problem resolution.
• Communicate guest information and VIP details to relevant departments.
• Support Front Office operations to achieve service and operational goals.

Skills

Attention to detail

Judgment under pressure

PMS proficiency

English fluency

Job description

Rosewood Hotels and Resorts in Abu Dhabi is seeking a Front Desk Agent to be the welcoming face of the hotel, ensuring smooth check-in and check-out, personalized service, and seamless guest interactions. You will manage reservations, guest accounts, inquiries, and problem resolution with grace, while supporting Front Office operations to achieve service and operational goals.

The role emphasizes attention to detail, speed, accuracy, confidentiality, and the ability to communicate fluently in