Front Desk Supervisor & Guest Services Leader

W Hotels; Dubai; On-site; AED 72,000 - 144,000; Full time

Job summary

W Hotels in Dubai is seeking a Front Desk/Guest Services Associate to efficiently handle guest check-ins, payments, and key issuance, while maintaining accurate guest accounts and a smooth check-in experience.

The role requires 1+ year of related work, with at least 1 year in a supervisory capacity, and will involve balance of cash handling, report generation, and providing exceptional service in a luxury hotel environment.

Qualifications

• High school diploma or G.E.D. required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment.
• Set up guest accounts and issue room keys.
• Enter and review daily reports and logs; balance cash and prepare closing reports.
• Assist management in training, coaching, and supervising staff.
• Follow security, privacy and safety procedures and protect hotel assets.

Education

High school diploma or G.E.D.

Job description

W Hotels in Dubai is seeking a Front Desk/Guest Services Associate to efficiently handle guest check-ins, payments, and key issuance, while maintaining accurate guest accounts and a smooth check-in experience.

The role requires 1+ year of related work, with at least 1 year in a supervisory capacity, and will involve balance of cash handling, report generation, and providing exceptional service in a luxury hotel environment.