Guest Relations Assistant Manager, Guest Experience

W Hotels; Dubai; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Stock purchase plan

Guest discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Job summary

W Hotels is seeking a Front Desk/Guest Services professional to expertly manage check-ins, rate verification, payments, and guest communications at our Dubai property. You will ensure smooth arrivals, accurate accounts, and Marriott Rewards integration.

Responsibilities include daily balance, cashier duties, and assisting in training and guiding the team while maintaining brand standards and guest satisfaction.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity, payment method, assign room and issue key.
• Set up accurate guest accounts according to requirements and record Marriott Rewards.
• Ensure rates match market codes and document any exceptions; secure payment before issuing key.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Assist guests with directions and property information; handle requests and follow up.
• Balance and drop receipts; count and secure bank at start/end of shift; process authorizations.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels is seeking a Front Desk/Guest Services professional to expertly manage check-ins, rate verification, payments, and guest communications at our Dubai property. You will ensure smooth arrivals, accurate accounts, and Marriott Rewards integration.

Responsibilities include daily balance, cashier duties, and assisting in training and guiding the team while maintaining brand standards and guest satisfaction.