Guest Experience Desk Agent – Luxury Hotel Front Desk

W Hotels; Dubai; On-site; AED 39,000 - 58,000; Full time

Job summary

W Hotels in Dubai is seeking a Guest Experience Expert to ensure a memorable stay for guests from arrival to departure. You will assist with check-in/check-out, anticipate guest needs, and coordinate services to create a seamless experience.

This non-management role requires staying on your feet, moving around the property, and providing hands-on support, including handling requests, completing reports, and sharing highlights of the local area with guests.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Deliver guest services to ensure smooth check-in/check-out and create a memorable experience.
• Process operational needs and guest requests as they arise.
• Complete reports and share highlights of the local area with guests.
• Be on your feet for extended periods and perform hands-on tasks as needed.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Dubai is seeking a Guest Experience Expert to ensure a memorable stay for guests from arrival to departure. You will assist with check-in/check-out, anticipate guest needs, and coordinate services to create a seamless experience.

This non-management role requires staying on your feet, moving around the property, and providing hands-on support, including handling requests, completing reports, and sharing highlights of the local area with guests.