Front Desk Staff

Swiss Connect Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Front Office Agent / Receptionist to provide exceptional service during guest check-in and check-out. The ideal candidate should have previous experience in a front office or customer service role within hospitality, fluency in English, strong organizational skills, and the ability to multitask in a luxury environment. Benefits include a tax-free salary, accommodation, meals, transportation, and medical insurance.

Benefits

Monthly service charge plus high tips

Tax-free salary

Company-provided accommodation

Meals and transportation provided

Medical / health insurance

Onboarding flight ticket

Annual travel ticket

Qualifications

• Previous experience in front office or customer service role within hospitality.
• Fluency in English, additional languages are an advantage.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome guests professionally and efficiently during check-in and check-out.
• Handle guest registrations, room assignments, and payment processing accurately.
• Provide information about hotel services and local attractions.

Skills

Front office experience

Customer service

Fluency in English

Organizational skills

Multitasking

Job description

We are seeking a polished detail-oriented and guest-focused Front Office Agent / Receptionist to join the Front Office team at a prestigious . The ideal candidate will deliver exceptional service at every guest touchpoint ensuring a smooth and memorable arrival and departure experience while upholding the highest standards of luxury hospitality.

Responsibilities

• Welcome guests professionally and efficiently during check-in and check-out
• Handle guest registrations room assignments and payment processing accurately
• Provide information about hotel services facilities and local attractions
• Address guest inquiries requests and concerns promptly and courteously
• Coordinate with Housekeeping Concierge and other departments to ensure seamless service
• Maintain accurate guest records and ensure confidentiality of personal information
• Handle cash billing and posting charges in accordance with hotel procedures
• Ensure front desk operations comply with brand standards and service excellence guidelines
• Maintain a professional appearance and represent the hotel with exceptional conduct

Requirements

• Previous experience in a front office or customer service role within hospitality
• Fluency in English additional languages are an advantage
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced luxury hotel environment
• Professional appearance and well-groomed presentation
• Proficiency in hotel systems (PMS knowledge is a plus)
• Flexible availability including evenings weekends and public holidays

Salary & Benefits

• Monthly service charge plus high tips
• Tax-free salary
• Company-provided accommodation
• Meals and transportation provided
• Medical / health insurance
• Onboarding flight ticket
• Annual travel ticket