Front Desk Host | Elevate Guest Stays & Service

Kimpton; United Arab Emirates; On-site; AED 36,000 - 58,000; Full time

Benefits offered by this job

Employee room discounts

Career development

Great work culture

Job summary

voco Hotels in Dubai seeks a Front Desk Agent to deliver warm welcomes and seamless check-in experiences. You will assist guests with payments, bookings, and local recommendations, ensuring every stay begins with a personal, unstuffy vibe.

Your role emphasizes guest satisfaction, quick problem resolution, and the ability to communicate effectively with a diverse clientele in a dynamic hospitality environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer focus.
• Fluency in the local language; additional languages are a plus.
• Literate and tech-savvy with basic math and computer skills.

Responsibilities

• Kick off truly memorable guest experiences with the warmest of welcomes.
• Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
• Take, manage, and receive payments for guest bookings.
• Make the check-in and check-out process swift and seamless.
• Anticipate guests' needs and offer tailored recommendations.
• Be our guests’ trusted contact, assisting with billing questions and restaurant suggestions.

Job description

voco Hotels in Dubai seeks a Front Desk Agent to deliver warm welcomes and seamless check-in experiences. You will assist guests with payments, bookings, and local recommendations, ensuring every stay begins with a personal, unstuffy vibe.

Your role emphasizes guest satisfaction, quick problem resolution, and the ability to communicate effectively with a diverse clientele in a dynamic hospitality environment.