Guest Experience Specialist - Front Desk

Kimpton; United Arab Emirates; On-site; AED 67,000 - 89,000; Full time

Job summary

voco Dubai Palm The Palm is seeking a Guest Experience Agent to be the frontline of our voco 'Come on in' service, ensuring every guest experiences a reliably different stay from arrival to departure.

You will welcome guests at the Front Desk, handle check-ins and check-outs, respond to requests, coordinate with shifts, maintain security of keys, and support seamless reservations while upholding the brand standards.

Qualifications

• 1+ years Front Desk Associate experience.
• Outstanding written and verbal communication skills.
• Arabic speaking.
• Physically agile; able to stand for extended periods.
• Willing to work shifts, weekends and public holidays.
• Team player with a passion for service excellence.

Responsibilities

• Greet guests and check-in/check-out at the Front Desk.
• Handle guest requests and queries and relay messages.
• Coordinate with shifts and ensure timely service.
• Maintain security of room keys and accurate records.
• Review reservations and ensure room availability.
• Review and resolve all traces directed to Reception.
• Provide accurate guest messages and assist with mail/packets.
• Close guest accounts at check-out and resolve issues.

Skills

Front Desk

Communication skills

Arabic language

Team player

Flexibility

Customer service

Tools

Opera System

Job description

voco Dubai Palm The Palm is seeking a Guest Experience Agent to be the frontline of our voco 'Come on in' service, ensuring every guest experiences a reliably different stay from arrival to departure.

You will welcome guests at the Front Desk, handle check-ins and check-outs, respond to requests, coordinate with shifts, maintain security of keys, and support seamless reservations while upholding the brand standards.