Luxury Reservations & Guest Services Agent

Rosewood Hotel Group; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Paid parental leave

Job summary

Rosewood Abu Dhabi seeks a Reservations & Service Center Agent to deliver premier service across phone, email, and digital channels. You will manage room reservations, special requests, and restaurant bookings, ensuring precise records and seamless guest experiences in a luxury setting.

Join a high-touch team that maximizes revenue opportunities while coordinating with multiple departments to create memorable stays in Abu Dhabi. Strong communication and a passion for hospitality are essential.

Qualifications

• Experience delivering exceptional guest service in luxury hospitality, reservations, front office, or customer contact center.
• Confident communicator who can build rapport with guests with warmth and discretion.
• Strong attention to detail and pride in accurate record keeping amid multiple priorities.
• Commercially minded and able to identify opportunities to enhance guest experience and revenue.
• Thrives in a fast-paced environment, remains calm under pressure, uses sound judgment.

Responsibilities

• Deliver reservations, guest inquiries, and service requests across phone, email, and digital channels.
• Manage room reservations, modifications, cancellations, and special requests with accuracy.
• Maximize hotel revenue through upselling, inventory management, and revenue principles.
• Coordinate guest preferences, arrivals, transport, and special occasions with departments.
• Handle restaurant reservations and guest inquiries, ensuring smooth communication with outlets.

Skills

Guest service

Communication

Attention to detail

Revenue awareness

Tools

Hotel systems

Job description

Rosewood Abu Dhabi seeks a Reservations & Service Center Agent to deliver premier service across phone, email, and digital channels. You will manage room reservations, special requests, and restaurant bookings, ensuring precise records and seamless guest experiences in a luxury setting.

Join a high-touch team that maximizes revenue opportunities while coordinating with multiple departments to create memorable stays in Abu Dhabi. Strong communication and a passion for hospitality are essential.