Front Desk & Guest Experience Specialist

Mezzan Foods; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Mezzan Foods in Dubai is seeking a professional Receptionist to be the first point of contact for visitors, customers, and employees, delivering a welcoming front-office experience and supporting day-to-day office operations. You will manage reception operations, handle calls, coordinate meeting room bookings, process mail, and provide administrative assistance to keep the office running smoothly.

The role requires strong customer service, organizational skills, and discretion, contributing to a

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Office Administration, Hospitality, or a related discipline.
• Customer Service or Front Office certification is an advantage.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette.
• Microsoft Office proficiency.
• Meeting room and visitor coordination.
• Time management and multitasking.
• Attention to detail and discretion.
• Confidentiality and professionalism.

Responsibilities

• Welcome and assist visitors, clients, suppliers, and employees professionally.
• Answer, screen, and transfer incoming telephone calls promptly.
• Register visitors, issue visitor passes, and notify employees of visitor arrivals.
• Manage meeting room bookings and coordinate meeting arrangements.
• Receive, sort, and distribute incoming mail, courier deliveries, and company correspondence.
• Arrange outgoing courier services and maintain courier records.
• Maintain an organized and presentable reception area.
• Handle general enquiries and direct them to the appropriate departments.

Skills

Diploma/BA in Business Admin

Customer Service

Microsoft Office

Telephone Etiquette

Office Administration

Meeting Room Scheduling

Education

Diploma or Bachelor's Degree in Business Administration

Job description

Mezzan Foods in Dubai is seeking a professional Receptionist to be the first point of contact for visitors, customers, and employees, delivering a welcoming front-office experience and supporting day-to-day office operations. You will manage reception operations, handle calls, coordinate meeting room bookings, process mail, and provide administrative assistance to keep the office running smoothly.

The role requires strong customer service, organizational skills, and discretion, contributing to a