Front Desk & Guest Experience Coordinator

Al-Futtaim; Sharjah; On-site; AED 33,000 - 58,000; Full time

Job summary

Al-Futtaim in the United Arab Emirates seeks an organized Receptionist to be the first point of contact for customers and visitors, managing front-desk operations and supporting administrative tasks.

You will greet guests and callers, coordinate meetings and access, relay messages promptly, maintain confidential visitor logs, and collaborate with the Aftersales team to ensure a smooth, professional customer experience.

Qualifications

• Diploma or Bachelor’s degree in Business Administration or related field.
• 1–3 years of front-desk or customer service experience.
• Experience in automotive or service-oriented environment preferred.
• English communication—verbal and written; Arabic is an advantage.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Coordinate meetings and assist visitors with access, seating, and refreshments.
• Greet visitors and callers and keep reception area organized and presentable.
• Deliver excellent customer service and resolve issues promptly.
• Direct calls and relay messages in a timely manner.
• Prepare reports and maintain confidential records.
• Coordinate between reception and Aftersales for smooth workflow.

Skills

Customer service

Multitasking

Attention to detail

Organizational skills

Time management

Education

Bachelor's degree or diploma in Business Administration or related field

Tools

MS Office

Outlook

Word

Excel

Job description

Al-Futtaim in the United Arab Emirates seeks an organized Receptionist to be the first point of contact for customers and visitors, managing front-desk operations and supporting administrative tasks.

You will greet guests and callers, coordinate meetings and access, relay messages promptly, maintain confidential visitor logs, and collaborate with the Aftersales team to ensure a smooth, professional customer experience.