Front Desk & Guest Experience Specialist

Accorhotel; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Grand Mercure Business Bay in Dubai seeks an At Your Service Agent to be the primary contact for guest communications, arrivals, and departures. This role merges front desk, guest relations, and telephone operations to ensure seamless experiences from check-in to check-out.

You will log requests in Opera PMS, uphold Accor brand standards, and deliver personalized recommendations while working rotating shifts in a 24/7 operation.

Qualifications

• Degree or Diploma in Hospitality Management is an asset
• Minimum 1 year hotel front desk/guest relations/telephone operations experience preferred
• Fluency in English (written and verbal) essential
• Arabic language skills strongly required
• Knowledge of Opera PMS, Microsoft Office, and telephone switchboards beneficial

Responsibilities

• Execute daily arrival and departure functions per Accor standards
• Complete guest registration including data, reservations, and room assignment
• Manage guest accounts, process payments and maintain accurate records
• Handle wake-up calls, messages, and guest communications accurately
• Operate hotel telephone switchboard and coordinate with departments for guest needs
• Upsell room categories, packages, and hotel services to boost revenue
• Maintain guest privacy and update profiles in the PMS
• Ensure security of keys and proper handling procedures

Skills

Multitasking

Guest service

Communication

Arabic language

English language

Professional appearance

Team player

Problem solving

Education

Degree or Diploma in Hospitality Management

Tools

Opera PMS

Alcatel

Microsoft Office

Job description

Grand Mercure Business Bay in Dubai seeks an At Your Service Agent to be the primary contact for guest communications, arrivals, and departures. This role merges front desk, guest relations, and telephone operations to ensure seamless experiences from check-in to check-out.

You will log requests in Opera PMS, uphold Accor brand standards, and deliver personalized recommendations while working rotating shifts in a 24/7 operation.