Telephone Operator - Emirati Talent

Rotana; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana is seeking dynamic Front Office Telephone Operator professionals in Abu Dhabi to provide professional, guest-centric responses and ensure memorable stays. You will handle calls, coordinate with departments, greet guests by name, and maintain knowledge of the hotel and local services to deliver exceptional guest experiences.

The role requires English proficiency, a hospitality diploma, computer literacy, and familiarity with Opera.

Qualifications

• Diploma in hospitality or equivalent is required or preferred.
• Excellent written and verbal English communication skills.
• Computer literacy and familiarity with Opera are advantages.

Responsibilities

• Receive guest calls in a professional and courteous manner.
• Coordinate with departments to ensure seamless service delivery.
• Handle queries politely and exceed guest expectations.
• Greet guests by name when calling and maintain updated local knowledge.
• Maintain wake up call and switchboard operations to ensure timely service.

Skills

Customer focus

Teamwork

Communication skills

Polished demeanour

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests/ ensuring their stay will become a memorable experience/ whereby your role will include key responsibilities such as

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management 's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard/ resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Education/ Qualifications Experiences You should ideally have a diploma degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge Competencies The ideal candidate will be customer driven and an extremely proactive and lsquo; switched on ' personality with an outgoing and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork