Front Desk Operations Executive

Masakn International; Abu Dhabi; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

Masakn Holidays, part of Masakn International, seeks a Front Desk Operations Executive for our Sharjah hotel. You will welcome guests, manage arrivals and departures, and handle reservations with a courteous, multilingual approach (Arabic, English, Hindi).

You’ll coordinate with housekeeping and other departments, process payments, and contribute to upselling activities while upholding UAE hospitality standards and safety procedures.

Qualifikationen

• Diploma or bachelor’s in Hospitality or related field.
• 2–4 years front desk or guest services experience in hospitality.
• Fluency in Arabic, English and Hindi (spoken and written).
• Working knowledge of PMS and MS Office.
• Strong communication and problem-solving skills.

Aufgaben

• Greet and assist guests at check-in/out with warmth and professionalism.
• Handle inquiries, requests and complaints, escalating when needed.
• Manage reservations, registrations and guest data in the PMS.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Assist in upselling and promoting hotel services to guests.

Kenntnisse

Arabic language

English language

Hindi language

Guest services experience

PMS knowledge

MS Office

Communication skills

Teamwork/adaptability

Ausbildung

Diploma or Bachelor’s in Hospitality / Business Administration

Tools

Opera/Oracle Hospitality PMS

MS Excel

Jobbeschreibung

Job description

Role Overview

Masakn Holidays (a Masakn International company) is hiring a Front Desk Operations Executive to run daily front office operations at our hotel in Sharjah. You will be the first point of contact for guests, handling arrivals, departures, reservations and requests with professionalism and warmth. Because our guests come from many backgrounds, fluency in Arabic, English and Hindi is essential to this role.

Key Responsibilities

Guest services

• Greet and welcome guests warmly, communicating in Arabic, English or Hindi as needed.
• Handle guest requests, enquiries and complaints promptly, escalating complex issues to the Front Office Manager.
• Provide information on hotel services, facilities, local attractions and transport in Sharjah.

Front desk operations

• Manage check-in and check-out, including ID and passport verification and guest registration in line with UAE and Sharjah hospitality regulations.
• Process reservations, amendments and cancellations through the property management system (PMS).
• Prepare room allocations and coordinate room readiness with Housekeeping.
• Handle guest billing, cash, card and online payments, and daily cash reconciliation.

Coordination and reporting

• Coordinate with Housekeeping, Maintenance, Food & Beverage and Security to resolve guest needs quickly.
• Complete shift handovers with accurate logs of arrivals, departures, pending requests and incidents.
• Prepare daily occupancy, arrivals and revenue reports for management.
• Support upselling of room categories, packages and hotel services to improve revenue.
• Maintain guest data confidentiality and follow hotel SOPs, safety and security procedures.
• Assist the team with other front office duties as assigned by management.

Preferred Qualifications and Competencies

• Experience with Opera, Oracle Hospitality, or similar PMS platforms and online booking channels.
• Prior experience in a UAE hotel, with knowledge of local guest expectations and cultural etiquette.
• Upselling and revenue-awareness skills.
• Teamwork, adaptability and attention to detail.
• Ability to handle guest complaints with tact and diplomacy.

The role is based at the Masakn Holidays hotel in Sharjah and works on a rotating shift roster, including weekends and public holidays. Salary and benefits will be offered in line with company policy and the candidate's experience.

Skills

• 2–4 years of experience in a front desk, front office or guest services role, preferably in a hotel.
• Fluent in Arabic, English and Hindi, both spoken and written (mandatory).
• Diploma or bachelor's degree in Hospitality, Business Administration or a related field (or equivalent experience).
• Working knowledge of a hotel PMS and MS Office (Word, Excel, Outlook).
• Strong communication, customer service and problem-solving skills.
• Willingness to work rotating shifts, including weekends and public holidays.
• Neat, professional presentation and a calm approach under pressure.
• Valid UAE residence visa and, preferably, a UAE driving licence.