Front Office Agent - Reception

Accor Group; Dubai; On-site; AED 39,060 - 61,380; Full time

Benefits offered by this job

Worldwide discounted hotel rates

Career development programs through Accor Academies

Job summary

Accor Group is seeking a Front Office Agent to join their team in Dubai. This full-time role involves managing guest arrivals and check-outs, providing exceptional customer service, and supporting various front desk operations in a 4-5 star hotel environment.

The ideal candidate will have at least 1 year of experience, strong communication skills, and a background in hotel management. Join Accor and benefit from a career in one of the world's leading hospitality groups.

Qualifications

• Minimum 1 year of experience in a similar role in a 4-5 star hotel.
• Good understanding of hotel check-in, check-out, and front desk procedures.
• Strong communication skills for guest interactions.

Responsibilities

• Register and process check-in for all guest arrivals accurately.
• Handle guest check-outs professionally, including billing support.
• Assist with foreign exchange transactions and night audit tasks.

Skills

Front office operations

Guest check-in

Guest check-out

Cashiering duties

Guest complaint handling

Education

University degree in Hotel Management or related hospitality discipline

Job description

Job Snapshot

Role: Front Office Agent - Reception
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk-Reception
Experience: Minimum 1 year in a similar role in a 4-5 star hotel
Job Type: Full-time

Position Overview

Front Office Agent - Reception in Dubai, United Arab Emirates is a Hospitality hiring opportunity for a polished hotel professional who can manage guest arrivals, check-outs, room allocations, cashiering support, reservations, guest enquiries, and front desk coordination with accuracy and warmth. This role is suited for a service-focused candidate with hotel reception experience, strong communication skills, and the ability to maintain smooth front office operations in a busy 4-5 star hotel environment.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 3500-5500 (Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

The Front Office Agent - Reception is one of the first points of contact for hotel guests and plays a direct role in creating a smooth arrival, stay, and departure experience. The position supports check-in, check-out, guest information updates, room key control, guest communication, complaint follow-up, safe deposit handling, night audit assistance, and coordination with internal hotel departments. By keeping the front desk organized, accurate, and welcoming, the role helps protect guest satisfaction, operational flow, and the hotel's professional image.

Key Responsibilities

• Register and process check-in for all guest arrivals with accuracy, courtesy, and efficiency.
• Handle guest check-outs professionally, including settlement, billing support, and departure assistance.
• Update guest information in the hotel system after completing the check-in process.
• Perform cashiering duties, foreign exchange transactions, night audit support tasks, and guest departure settlements.
• Handle walk-in counter reservations and process call-in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to requests, enquiries, and concerns.
• Resolve guest complaints and service requests by coordinating with the relevant department for immediate follow-up.
• Issue guest room key cards carefully and maintain proper control procedures to support guest security.
• Check, record, and convey guest messages, mail, and packages accurately.
• Assist at the information counter, foreign exchange desk, night audit area, and business centre when assigned.
• Maintain knowledge of hotel rate codes, packages, market segmentation, discounts, and correct handling procedures.
• Handle safe deposit boxes according to hotel policies, security standards, and department procedures.
• Report unusual occurrences, incidents, special requests, or operational concerns to the manager.
• Follow hotel accident prevention policies and remain aware of fire and first aid procedures.
• Keep the front office area clean, neat, organized, and professionally presented at all times.
• Greet all guests warmly on arrival and departure, creating a positive first and last impression.
• Review the logbook, verify outstanding matters, follow up on pending items, and identify special assignments for the day.
• Check the hotel situation, occupancy, functions, groups, VIPs, and daily operational priorities.
• Prepare for daily arrivals by reviewing room allocations, amenities, and special guest requests.
• Maintain regular contact with hotel guests to ensure issues or complaints are handled efficiently and courteously.
• Review and update the logbook to support clear communication between shifts.
• Check front office equipment and report faults or maintenance needs when required.
• Maintain a smart appearance, proper grooming, and a friendly, cheerful attitude during duty.
• Support day-to-day front office operations and report important updates regularly to the Assistant Front Office Manager or Front Office Manager.
• Complete shift handover by communicating all important information needed for smooth continuation of operations.
• Carry out other reasonable duties requested by management to support hotel operations.

Ideal Profile

• University degree in Hotel Management or a related hospitality discipline.
• Minimum 1 year of experience in a similar front office, reception, guest service, or hotel operations role within a 4-5 star hotel.
• Good understanding of hotel check-in, check-out, cashiering, guest records, room allocation, and front desk procedures.
• Ability to handle guest complaints, requests, and enquiries with patience, courtesy, and practical follow-up.
• Comfortable supporting foreign exchange, safe deposit boxes, night audit tasks, reservations, and settlement procedures.
• Strong communication skills for dealing with guests, colleagues, supervisors, and internal departments.
• Detail-focused approach to logbooks, guest information updates, messages, mail, packages, and pending follow-ups.
• Professional grooming, punctuality, cheerful personality, and strong guest service attitude.
• Able to stay calm and organized during busy arrival, departure, group, and VIP movement periods.
• Awareness of hotel safety requirements, accident prevention policies, fire procedures, and first aid procedures.

Skills Set

• Front office operations
• Hotel reception
• Guest check-in
• Guest check-out
• Room allocation
• Guest information updates
• Cashiering duties
• Foreign exchange transactions
• Night audit support
• Guest settlement
• Walk-in reservations
• Call-in reservations
• Room key control
• Guest security
• Safe deposit handling
• Guest complaint handling
• Service recovery
• Logbook updates
• Shift handover
• Guest messages
• Mail and package handling
• Business centre support
• Occupancy awareness
• VIP arrival preparation
• Fire procedure awareness
• First aid procedure awareness
• Hotel system use
• Front desk communication

Why Join Us

This role gives a Front Office Agent the opportunity to develop a strong hospitality career in Dubai's active Hospitality sector while gaining valuable exposure to guest reception, cashiering, reservations support, night audit tasks, guest relations, and daily hotel operations. The position is ideal for someone who enjoys guest interaction, precise administrative work, and the energy of a front desk environment. Employees can benefit from Accor worldwide discounted hotel rates, learning programs through Accor Academies, career development within the property and across global hotels, and the opportunity to support responsible hospitality initiatives such as Planet 21.

About the Company

Accor is a worldwide hospitality group with hotels, resorts, restaurants, and lifestyle destinations across international markets. In Dubai, United Arab Emirates, Accor properties focus on guest comfort, service excellence, responsible hospitality, and career growth for professionals building their future in front office operations, reception, guest services, rooms division, and hotel management.