Front Desk Agent

applydubaijob.com; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

Confidential in Dubai is seeking a professional Front Desk Agent to join its front office team. The ideal candidate will have previous hotel reception experience and be confident in delivering outstanding guest service while ensuring smooth day-to-day front desk operations.

The successful candidate will welcome guests, handle check-ins/check-outs, manage reservations through Opera PMS, and provide prompt assistance to ensure an excellent guest experience.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related field (as estimated in source posting); previous experience in a hotel front office role.
• Proficiency in Opera PMS; strong knowledge of front office and hotel reception procedures.
• Excellent communication and guest service skills; professional appearance and customer-focused attitude; UAE-based candidates preferred.

Responsibilities

• Welcome guests and provide a professional and friendly front desk experience.
• Handle guest check-ins, check-outs, and reservation requests efficiently.
• Operate Opera PMS for reservations, room assignments, and guest records.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Coordinate with housekeeping and other hotel departments to ensure seamless guest services.
• Maintain accurate records and assist with daily front office operations.

Skills

Front desk experience

Guest service

Communication skills

UAE-based preferred

Education

Diploma or Bachelor's Degree in Hospitality Management

Tools

Opera PMS

Job description

Job Title: Front Desk Agent

Company: Confidential

Location: Dubai, United Arab Emirates

Employment Type: Full Time

Salary: AED 3,000 - 4,500 per month (as estimated in source posting)

Candidate Prerequisites:

• Opera PMS Proficiency
• Hotel Front Office Experience
• Guest Service & Communication Skills
• Currently UAE-Based Preferred

Role Overview

A hotel apartment in Dubai is looking for a professional and customer-oriented Front Desk Agent to join its front office team. The ideal candidate will have previous hotel reception experience and be confident in delivering outstanding guest service while ensuring smooth day-to-day front desk operations.

The successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, managing reservations through Opera PMS, and providing prompt assistance to ensure an excellent guest experience. Candidates currently available in the UAE will be given preference.

Key Responsibilities

• Welcome guests and provide a professional and friendly front desk experience.
• Handle guest check-ins, check-outs, and reservation requests efficiently.
• Operate Opera PMS for reservations, room assignments, and guest records.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Coordinate with housekeeping and other hotel departments to ensure seamless guest services.
• Maintain accurate records and assist with daily front office operations.

Requirements & Qualifications

Education & Experience: Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related field (as estimated in source posting); previous experience in a hotel front office role.

Technical Proficiency: Proficiency in Opera PMS; strong knowledge of front office and hotel reception procedures.

Core Competencies: Excellent communication and guest service skills; professional appearance and customer-focused attitude; ability to work in a fast-paced hospitality environment; candidates currently available in the UAE preferred.