Global Director Cross Functional Systems and Processes Freight Forwarding - DP World - Dubai, UAE

DP World; Dubai; On-site; AED 502,200 - 669,600; Full time

Job summary

DP World is seeking a Global Director for Cross Functional Systems and Processes Freight Forwarding based in Dubai, UAE. This strategic role focuses on designing and governing logistics systems to enhance efficiency and revenue generation across the global freight forwarding network.

Key responsibilities include leading process optimization, aligning technology with operations, and fostering teamwork across business units. Ideal candidates should have a master's degree and 15+ years of logistics or freight forwarding experience.

Qualifications

• Minimum fifteen years of experience in freight forwarding, logistics, or supply chain management.
• Strong expertise in freight forwarding systems including TMS, rate management systems, and customer portals.
• Deep understanding of air freight and ocean freight operational processes and regulations.
• Proven experience in global process governance, operational transformation, and quality management.
• Strong project management capabilities with experience managing complex technology programs.

Responsibilities

• Lead the global strategy for cross functional freight forwarding systems and operational processes.
• Ensure business requirements are delivered to IT teams for system development.
• Oversee development and optimization of core freight forwarding platforms.
• Act as a primary liaison for business leadership and global IT teams.
• Coordinate global teams responsible for freight forwarding systems.

Skills

Freight forwarding systems management

Logistics process design and optimization

Cross functional system integration

Digital transformation in supply chain operations

Governance frameworks and operational compliance

Data analysis and performance reporting

Vendor and technology partner management

Strategic leadership and organizational development

Education

Master's degree in Logistics, Supply Chain Management, or related field

Job description

Global Director Cross Functional Systems and Processes Freight Forwarding

Position Overview - Global Director Cross Functional Systems and Processes Freight Forwarding in Dubai, UAE leads the strategic design and governance of freight forwarding systems across DP World's global logistics network. This role focuses on aligning business operations with digital platforms, ensuring system integration, and driving process standardization to improve efficiency, revenue generation, and operational performance in global freight forwarding operations.

Job Details

• Country: UAE
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Strategy/Planning
• Salary: 45000-60000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Lead the global strategy for cross functional freight forwarding systems and operational processes
• Ensure business requirements from commercial, product, operations, and finance teams are clearly defined and delivered to IT teams for system development
• Oversee development and optimization of core freight forwarding platforms including CRM, customer platforms, quotation tools, and master data systems
• Act as the primary liaison between business leadership and global IT teams to align system capabilities with operational goals
• Ensure cross functional systems are designed to support revenue growth, operational productivity, and cost optimization
• Serve as escalation point for complex system design issues impacting freight forwarding operations
• Coordinate global teams responsible for freight forwarding systems including CRM, quotation platforms, and master data management systems
• Develop governance frameworks for system changes, operational processes, and compliance standards
• Drive global standardization and harmonization of freight forwarding operational processes
• Work closely with IT teams and technology vendors to ensure system performance, security, and continuous improvements
• Identify opportunities for automation and process improvements across freight forwarding operations
• Lead cross functional teams in implementing operational improvement initiatives and technology upgrades
• Establish KPIs and performance dashboards to monitor system effectiveness and operational quality
• Ensure data integrity and quality across all freight forwarding digital platforms
• Implement quality control procedures and corrective actions to address operational inefficiencies
• Develop global training programs to enhance staff capability in freight forwarding systems and digital platforms
• Conduct workshops and training programs for regional teams during system updates and process changes
• Analyze operational data and prepare reports for leadership to support strategic decision making
• Ensure freight forwarding systems comply with international logistics regulations and industry standards
• Manage relationships with technology vendors and negotiate service agreements
• Lead and mentor cross functional teams while promoting collaboration and performance driven culture

Ideal Profile

• Master's degree in Logistics, Supply Chain Management, or related field
• Minimum fifteen years of experience in freight forwarding, logistics, or supply chain management
• Strong expertise in freight forwarding systems including TMS, rate management systems, and customer portals
• Deep understanding of air freight and ocean freight operational processes and regulations
• Proven experience in global process governance, operational transformation, and quality management
• Strong project management capabilities with experience managing complex technology programs
• Advanced analytical skills with proficiency in data analysis and process mapping tools
• Strong leadership and stakeholder engagement skills across multinational organizations
• Ability to bridge business operations and IT development teams
• Excellent communication and presentation skills with experience working with senior leadership

Skills Set

• Freight forwarding systems management
• Logistics process design and optimization
• Cross functional system integration
• Digital transformation in supply chain operations
• Governance frameworks and operational compliance
• Data analysis and performance reporting
• Vendor and technology partner management
• Strategic leadership and organizational development

Why Join Us

Opportunity to lead global digital transformation initiatives within one of the world's largest logistics organizations, influence technology strategy across international freight forwarding operations, work closely with global leadership teams in shaping supply chain innovation, and drive operational excellence in a rapidly evolving logistics sector. Join a diverse global organization focused on innovation, collaboration, and sustainable growth.

• Lead global digital transformation initiatives within one of the world's largest logistics organizations
• Influence technology strategy across international freight forwarding operations
• Work closely with global leadership teams in shaping supply chain innovation
• Opportunity to drive operational excellence in a rapidly evolving logistics sector
• Join a diverse global organization focused on innovation, collaboration, and sustainable growth