Commercial Process Governance Specialist - DP World - Dubai, UAE

DP World; Dubai; On-site; AED 223,200 - 312,480; Full time

Benefits offered by this job

Competitive compensation aligned with UAE logistics sector standards

Opportunity for global commercial excellence

Job summary

DP World is seeking a Commercial Process Governance Specialist in Dubai, UAE. This role drives process documentation and governance across global freight forwarding sales operations, ensuring compliance and operational excellence.

The ideal candidate has 3-5 years of experience in sales operations or process management, strong documentation skills, and the ability to work with cross-functional teams. A bachelor's degree in Business or Freight Forwarding is required.

Competitive compensation aligned with UAE logistics sector standards is offered.

Qualifications

• 3 to 5 years experience in sales operations, governance, compliance or process management within freight forwarding or logistics.
• Strong background in process documentation, audits and compliance frameworks.
• Proven ability to work across regional and cross-functional teams.
• Strong organizational and process analysis capabilities.
• Data driven, detail oriented and technology savvy.
• Familiarity with performance management frameworks and KPI structures.
• Excellent communication and training delivery skills.

Responsibilities

• Define and standardize operational frameworks for commercial technology.
• Lead documentation, governance and compliance for global freight forwarding sales processes.
• Maintain and administer the global sales process repository.
• Prepare checklists for process audits and compliance reviews.
• Propose and implement continuous improvement initiatives.
• Align governance and compliance standards across all regional sales organizations.
• Support global performance management activities linked to sales KPIs.
• Contribute to executive reporting and stakeholder presentations.
• Collaborate with technology, product, procurement and regional teams.
• Ensure full compliance with DP World Code of Conduct.

Skills

Sales Process Governance

Freight Forwarding Operations

Commercial Technology Governance

Process Documentation

Compliance and Audit Readiness

Performance Management KPIs

Cross Functional Collaboration

Continuous Improvement

Education

Bachelor's degree in Business, Freight Forwarding or related field

Job description

Commercial Process Governance Specialist - DP World - Dubai, UAE

Position Overview

Commercial Process Governance Specialist in Dubai, UAE is responsible for driving process documentation, governance and commercial excellence across DP World Global Freight Forwarding sales operations. This role ensures global sales standards, commercial technology governance and compliance frameworks are clearly defined, documented and continuously improved to support operational excellence and digital transformation.

Country: UAE City: Dubai Industry: Logistics and Supply Chain Function: Sales Salary: 20000-28000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time

Key Responsibilities

• Define and standardize operational frameworks for commercial technology in collaboration with global sales stakeholders
• Lead documentation, governance and compliance for global freight forwarding sales processes
• Maintain and administer the global sales process repository ensuring accuracy and alignment with approved standards
• Prepare checklists for process audits, GEMBA walks and compliance reviews
• Propose and implement continuous improvement initiatives to strengthen governance and commercial excellence
• Align governance and compliance standards across all regional sales organizations
• Support global performance management activities linked to sales KPIs and strategic initiatives
• Contribute to executive reporting and stakeholder presentations
• Collaborate with technology, product, procurement and regional teams to drive system improvements
• Ensure full compliance with DP World Code of Conduct, safety and ethics standards

Ideal Profile

• Bachelor's degree in Business, Freight Forwarding or related field
• 3 to 5 years experience in sales operations, governance, compliance or process management within freight forwarding or logistics
• Strong background in process documentation, audits and compliance frameworks
• Proven ability to work across regional and cross-functional teams
• Strong organizational and process analysis capabilities
• Data driven, detail oriented and technology savvy
• Familiarity with performance management frameworks and KPI structures
• Excellent communication and training delivery skills

Skills Set

• Sales Process Governance
• Freight Forwarding Operations
• Commercial Technology Governance
• Process Documentation
• Compliance and Audit Readiness
• Performance Management KPIs
• Cross Functional Collaboration
• Continuous Improvement

Why Join Us

• Contribute to global commercial excellence in a leading logistics organization
• Drive digital and governance transformation in freight forwarding sales
• Work with international stakeholders across regions
• Build expertise in global process ownership and compliance frameworks
• Competitive compensation aligned with UAE logistics sector standards

About the Company

DP World is a global leader in trade and integrated supply chain solutions headquartered in Dubai, United Arab Emirates. Operating across ports, terminals, marine services, logistics and technology sectors, DP World delivers innovative and efficient logistics solutions worldwide. Through strong governance, digital innovation and operational excellence, DP World continues to advance global trade connectivity and supply chain performance.