Fintech CX Leader: Multi-Channel Support Manager

Caliberly; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading fintech company based in Dubai is looking for a Customer Service Manager to oversee their support operations. You will lead a multi-channel team ensuring high service quality and resolve escalated issues while collaborating with internal teams. The ideal candidate has over 5 years of experience in customer service with strong leadership and communication skills. This role offers competitive salary and growth opportunities within a dynamic fintech environment.

Benefits

Competitive salary & benefits

Opportunities for career growth

Work with modern support tools

Qualifications

• 5+ years of experience in customer service/support, ideally in fintech.
• At least 1-2 years in a lead or supervisory role.
• Strong understanding of financial services and payment flows.

Responsibilities

• Lead and manage a multi-channel customer service team.
• Define and monitor KPIs/SLA targets for service quality.
• Handle escalated customer issues by working with internal teams.

Skills

Leadership skills

Excellent communication skills

Problem-solving abilities

Data literacy

Education

Bachelor's degree in Business or related field

Tools

CRM tools (Zendesk, Salesforce)

Job description

A leading fintech company based in Dubai is looking for a Customer Service Manager to oversee their support operations. You will lead a multi-channel team ensuring high service quality and resolve escalated issues while collaborating with internal teams. The ideal candidate has over 5 years of experience in customer service with strong leadership and communication skills. This role offers competitive salary and growth opportunities within a dynamic fintech environment.