F&B Captain

Dubai Golf; Dubai; On-site; AED 55,000 - 90,000; Full time

Job summary

Dubai Golf is seeking an F&B Captain to supervise the restaurant floor, deliver outstanding guest experiences, and lead the service team on a day-to-day basis on site in Dubai. You will coordinate with BOH/FOH, manage seating and guest flow, and uphold service quality and safety standards.

Role requires 1–2 years in a captain or senior waiter role, strong leadership and communication skills, and the ability to thrive in a fast-paced environment. POS knowledge is a plus.

Qualifications

• Minimum 1–2 years of experience as F&B Captain or Senior Waiter in a restaurant or hotel.
• Strong leadership and interpersonal skills.
• Excellent communication skills and guest service mindset.
• Ability to work in a fast-paced environment.
• Knowledge of POS systems is an advantage.

Responsibilities

• Oversee the setup and breakdown of the restaurant service area.
• Ensure cleanliness, organization, and readiness of all service stations.
• Manage table assignments, seating arrangements, and guest flow.
• Ensure proper handling of cutlery, glassware, and equipment.
• Maintain smooth communication between kitchen, bar, and service teams.
• Ensure orders are placed correctly and delivered to guests efficiently.
• Monitor food quality, portioning, and presentation in coordination with the kitchen.
• Assist with billing, payment processing, and daily cash closing when required.
• Report any discrepancies or operational issues to the supervisor.

Skills

Leadership

Guest service mindset

Interpersonal skills

Communication skills

Fast-paced environment

Tools

POS systems

Job description

The F&B Captain is responsible for supervising and coordinating the daily operations of the restaurant floor, ensuring excellent service standards and guest satisfaction. The role involves leading the service team, managing section operations, resolving guest issues, and supporting smooth F&B operations while maintaining the highest levels of hospitality.

Main Duties & Responsibilities

Guest Service & Experience

• Ensure guests receive prompt, professional, and friendly service.
• Handle guest queries, special requests, and complaints efficiently.
• Ensure high service standards are consistently maintained in the outlet.
• Monitor customer satisfaction and communicate feedback to management.
• Lead and supervise the service team during operations.
• Allocate tables and coordinate staff duties according to business levels.
• Ensure team members follow grooming standards and service procedures.
• Assist with training new staff on service techniques and restaurant standards.

Operational Responsibilities

• Oversee the setup and breakdown of the restaurant service area.
• Ensure cleanliness, organization, and readiness of all service stations.
• Manage table assignments, seating arrangements, and guest flow.
• Ensure proper handling of cutlery, glassware, and equipment.

Coordinating with BOH & FOH

• Maintain smooth communication between the kitchen, bar, and service teams.
• Ensure orders are placed correctly and delivered to guests efficiently.
• Monitor food quality, portioning, and presentation in coordination with the kitchen.
• Assist with billing, payment processing, and daily cash closing when required.
• Report any discrepancies or operational issues to the supervisor.

Safety & Compliance

• Follow health, hygiene, and safety regulations as per Dubai Municipality standards.
• Ensure staff adhere to HACCP protocols and food safety guidelines.

Qualifications & Skills

• Minimum 1–2 years of experience as F&B Captain or Senior Waiter in a restaurant or hotel.
• Strong leadership and interpersonal skills.
• Excellent communication skills and guest service mindset.
• Ability to work in a fast-paced environment.
• Knowledge of POS systems is an advantage.