F&B Associate

The First Group Hospitality; Dubai; On-site; AED 33,000 - 47,000; Full time

Job summary

The First Group Hospitality in Dubai is seeking an experienced F&B service professional to join our team. You will prepare tables, manage stock, and take guest orders with a focus on guest satisfaction and menu knowledge.

Responsibilities include coordinating with kitchen and management, upselling promotions, and ensuring guest areas stay immaculate during events and daily service. Previous high-volume restaurant experience is preferred for this role.

Qualifications

• 2+ years experience in F&B service or hospitality.
• Experience in high-volume restaurant operations.
• Strong customer service mindset and guest interaction.
• Ability to plan and organize tasks, people and supplies.
• Excellent interpersonal and communication skills.
• Knowledge of food safety and hygiene best practices.
• Demonstrated advanced service skill in guest satisfaction.

Responsibilities

• Prepare tables and polish cutlery before and during service.
• Monitor stock and supplies, report shortages.
• Know menus thoroughly and assist with F&B outlets.
• Take guest orders and explain menu options.
• Coordinate with management and kitchen staff on orders.
• Upsell food and beverages and promote promotions.
• Ensure guest areas are clean and well-presented.
• Handle payments and closure paperwork if required.
• Respond to special guest requests with attentiveness.

Skills

2+ years experience

High volume F&B

Customer service

Planning & organizing

Interpersonal skills

Food safety & hygiene

Advanced service skills

Job description

Overview

About The First Group Hospitality:

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Job Description

• Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
• Keep track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
• Have an extensive knowledge of the menus and other F&B outlets.
• Serve in either conference rooms or other F&B outlets if required.
• Take orders from the guests, explaining menu and advising the guest on their decision making.
• Liaise with management for advice if required.
• Communicate with the kitchen about the orders and being very clear about special wishes of guests.
• Consistently upsell of food and beverages and making guests aware of the promotions.
• Be aware about the items availabilities.
• If necessary prepare orders like drinks and preparing snacks and breads.
• Serve at parties and reception if required.
• Deal with the payments and doing closure paperwork if required.
• Serve the guests with all F&B requirements during their stay in an attentive and efficient way.
• Take reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
• Responsible for cleaning tasks during and after service.
• Make sure that all the guest areas look immaculate.
• Attend departmental meetings if required.
• Take feedback from the guests and notifying management about it.
• Share ideas for improvement.
• Ensure the guests receive what they ordered, guest satisfaction is key at all times.

Desired Skill & Expertise

• A minimum of 2+ years experience is essential.
• Preferably experienced in high volume F&B operations.
• Maintains great customer service to all guests.
• Planning and organising tasks, people and supplies.
• Excellent interpersonal and communication skills.
• Quantified experience in food safety and hygiene.
• Advanced customer service skills.