F&B Captain: Guest-Centric Service Lead

Accor; Dubai; On-site; AED 60,000 - 90,000; Full time

Job description

F&B Captain – French Lobby Cafe

Job Description

The Position

Being in charge of his/her own section & to provide prompt and courteous F&B service to the Restaurant guests.

Key Roles & Responsibilities

• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle solvable problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Lead opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed
• Follow hotel code of ethics at all times.
• Assist outlet supervisor in team training when required.

Personal Attributes

• Good reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Strong F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

Qualifications

• Secondary education

Experience

• Minimum 2 – 3 year food and beverage serving experience
• Minimum 1 year Captain/Team-leader