Executive - Logistics Operations

Amazon UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Amazon UAE is seeking an Executive in Logistics Operations to support last-mile delivery and variable programs in Dubai. You will investigate operational issues, coordinate resolutions, manage payments, raise purchase orders, and analyze large data sets to safeguard service quality across the network.

The role requires strong Excel and data-analysis skills, experience in logistics or procurement, and fluent English.

Qualifications

• Fluent in English (written, spoken, reading).
• Experience supporting logistics, delivery operations, procurement or program coordination.
• Strong Excel skills for reviewing large data sets and reconciliations.

Responsibilities

• Provide operational and program support across Amazon's last-mile delivery network.
• Monitor callouts, exceptions, risks; investigate or intervene as needed.
• Investigate issues using data, records, dashboards, and feedback.
• Identify root causes and recommend corrective actions.
• Escalate off-plan situations promptly and track actions to closure.
• Coordinate with Operations and Program teams to reduce disruption.
• Liaise between internal departments, partners, vendors and stakeholders.
• Balance partner needs with operating standards and commercial goals.
• Gather insights and turn them into program improvement recommendations.
• Manage end-to-end payment processes with partners and vendors.
• Verify payment requests have approvals, records, and docs.
• Raise purchase orders accurately; track status and corrections.
• Collaborate with Finance/Procurement/Accounts Payable to resolve issues.
• Follow up on unpaid invoices and mismatched records; maintain trackers.
• Analyze large datasets across tools and dashboards; review payment status.
• Prepare clear reports and stakeholder communications; ensure documentation.

Skills

Logistics operations

Last-mile delivery

Program support

Operational investigations

Issue resolution

Risk monitoring

Payment processing

Purchase order management

Invoice tracking

Microsoft Excel

Data analysis

Dashboard analysis

Stakeholder management

Job description

Executive - Logistics Operations

Location: Dubai, United Arab Emirates

Industry: Package‑Freight Delivery

Function: Logistics

Job Type: Full‑time

Country: United Arab Emirates

City: Dubai

Gender: Any

Nationality: Any

Salary: AED 10,000–15,000 (estimated)

Overview

This role supports Amazon’s last‑mile operations and variable delivery programs. Responsibilities include investigating operational issues, coordinating resolution, managing payment processes, raising purchase orders, analyzing large datasets, and safeguarding service quality across the delivery network.

Key Responsibilities

• Provide operational and program support across Amazon’s last‑mile delivery network.
• Monitor operational callouts, exceptions, and risks, and investigate or intervene as needed.
• Investigate delivery‑program issues using data, records, dashboards, and feedback.
• Identify root causes of recurring problems and recommend corrective actions.
• Escalate off‑plan or off‑operational situations promptly.
• Track reported issues through resolution with clear records of actions, owners, deadlines.
• Coordinate with Operations and Program teams to reduce disruption and maintain service quality.
• Liaise between internal departments, delivery partners, vendors, and external stakeholders.
• Balance partner needs with Amazon’s operating standards, commercial goals, and risk controls.
• Gather operational insights and convert them into program improvement recommendations.
• Support the Program team in reviewing the lifecycle of delivery initiatives.
• Identify opportunities to improve partner experience, process consistency, and execution.
• Monitor service‑level agreements and follow up on delays or incomplete actions.
• Manage end‑to‑end payment processes involving partners, vendors, or program services.
• Verify payment requests contain required approvals, records, supporting documents, and financial information.
• Raise purchase orders accurately and within timelines.
• Track purchase‑order status and coordinate corrections for incomplete or inconsistent information.
• Work with Finance, Procurement, Accounts Payable, Operations, and external stakeholders to resolve payment issues.
• Follow up on unpaid invoices, mismatched records, missing receipts, approval delays, and other exceptions.
• Maintain accurate payment trackers and provide timely status updates to stakeholders.
• Analyze large datasets across tools, reports, dashboards.
• Use Microsoft Excel to review payment status, performance, exceptions, trends, compliance.
• Scrutinize details and identify potential implications before they affect operations.
• Prepare clear reports, summaries, trackers, and stakeholder communications.
• Maintain organized documentation for purchase orders, payments, investigations, risks, and actions.

Ideal Profile

• Experience supporting logistics, delivery operations, transportation programs, procurement, finance administration, or program coordination.
• Strong experience managing end‑to‑end payment processes.
• Experience raising and tracking purchase orders.
• Excellent Microsoft Excel skills for reviewing and reconciling large data sets.
• Familiarity with operational dashboards, reporting platforms, and multiple data sources.
• Fluent in English (written, spoken, reading).
• Competence with computers and Microsoft Office.
• Strong organization, prioritization, and attention to detail.
• Ability to investigate complex issues and identify underlying causes.
• Confidence communicating with internal and external stakeholders.
• Ability to act quickly when operational risks or payment delays arise.
• Strong problem‑solving skills and a practical approach to resolution.
• Comfortable working in a fast‑paced environment with changing priorities.
• Calm, clear communication when handling urgent concerns.
• Strong ownership and discipline to follow actions through completion.

Skills Set

• Logistics operations
• Last‑mile delivery
• Program support
• Operational investigations
• Issue resolution
• Risk monitoring
• Operational callout management
• Payment processing
• Purchase order management
• Invoice tracking
• Accounts payable coordination
• Service‑level agreements
• Partner payments
• Vendor coordination
• Stakeholder management
• Microsoft Excel
• Microsoft Office
• Data analysis
• Dashboard analysis
• Large dataset review
• Root‑cause analysis
• Operational reporting
• Payment reconciliation
• Process improvement
• Partner experience
• Program lifecycle support
• Exception management
• Documentation
• Cross‑functional collaboration