Executive Housekeeper

Al Ain Rotana; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Ain Rotana in Abu Dhabi is seeking an Executive Housekeeper to lead the housekeeping department and guide a multicultural team to uphold Rotana standards and guest satisfaction.

The role involves maintaining all guest rooms and public areas, training staff, managing resources, and collaborating with other departments to achieve high quality service and efficient operations.

Qualifications

• 2+ years of experience in housekeeping leadership.
• Strong knowledge of Rotana standards.
• Experience supervising a multicultural team.

Responsibilities

• Maintain hotel guest rooms, public areas, and heart of house to highest cleanliness standards.
• Establish standards and guidelines to ensure guest satisfaction and team productivity per SOPs.
• Supervise training of housekeeping team members for smooth operation.
• Measure, interpret, and evaluate departmental working standards.
• Foster good relationships with other departments.
• Control department purchases, monitor quality and cost.
• Model professional work conduct and standards.
• Manage operation equipment, linen, and uniforms.
• Set short- and long-term department strategies.

Skills

Executive Housekeeper experience

Leadership

Guest service

Job description

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Executive Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:

• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department

Preferred candidate

Years of experience 2+ years