Housekeeping Supervisor

Khalidiya Palace Rayhaan; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Khalidiya Palace Rayhaan is seeking a passionate Housekeeping Supervisor to oversee Attendants and ensure top cleanliness standards across guest rooms and public areas.

You will lead daily operations, assign tasks, monitor quality, and train staff while maintaining excellent guest service in a multicultural hotel environment.

Qualifications

• You should ideally have a diploma or vocational training in hospitality with supervisory exposure within hotel housekeeping.
• Good command of written and spoken English, strong interpersonal and problem solving abilities.
• Computer literacy; Opera experience is an advantage.

Responsibilities

• Prepare Housekeeping Attendants job assignments.
• Issue keys and supplies to Housekeeping Attendants.
• Note VIPs and special room statuses; take appropriate action.
• Attend daily meetings and receive special instructions.
• Receive check-outs and report vacancies.
• Handle guest requests and carry them out.
• Inspect cleaned areas with a checklist and report repairs.
• Fill reports and hand over found articles to Lost & Found.
• Supervise cleaning of guest rooms, corridors and stairs.
• Train and assist Housekeeping Attendants; advise on performance.
• Assist with inventory and maintenance of housekeeping equipment.

Skills

Effective Communication

Supervising People

Teamwork

Customer Focus

Adaptability

Understanding Hotel Operations

Planning for Business

Understanding Differences

Drive for Results

Cross-cultural Sensitivity

Education

Hospitality Diploma

Tools

Opera PMS

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results