Executive Housekeeper

Khalidiya Palace Rayhaan; United Arab Emirates; On-site; AED 167,000 - 257,000; Full time

Job summary

Khalidiya Palace Rayhaan in the United Arab Emirates is seeking an Executive Housekeeper to lead the daily operation of the Housekeeping Department and guide a multicultural team to uphold Rotana's impeccable standards. The role requires a college or university degree and at least three years of management experience in hotel housekeeping, fluent English, and working knowledge of Micros/Opera.

You will set standards, train staff, monitor quality and costs, and collaborate with other departments

Qualifications

• Bachelor's degree or higher; at least 3 years of hotel housekeeping management experience.
• Fluent in English (written and spoken) and familiar with Micros/Opera.
• Strong leadership, organizational and interpersonal skills.

Responsibilities

• Oversee daily operation of the Housekeeping Department in a hotel/resort.
• Lead and develop a multicultural housekeeping team to meet Rotana standards.
• Train housekeeping staff to maintain high cleanliness and service levels.
• Monitor performance and quality control to ensure consistency across rooms and public areas.
• Manage purchasing, inventory, and cost controls for the department.
• Set and communicate standards and guidelines to ensure guest satisfaction.
• Collaborate with other departments to support hotel operations.
• Model professional conduct and provide coaching and feedback.
• Plan short- and long-term strategies for the department.

Skills

Management experience

English fluency

Attention to detail

Customer focus

Education

Bachelor's degree or higher

Tools

Micros

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Executive Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:

• Maintain all hotel guest rooms and public areas, plus the heart of house, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department

Skills

Education, Qualifications & Experiences

You should be a college / university degree graduate with at least three years previous management experiences in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros / Opera coupled with administration, organizational computer literacy skills.

Knowledge & Competencies

The ideal candidate will be an exceptionally strong professional with an eye for detail and a passion for high quality hotel keeping. You will be a self motivator, flexible and creative in order to develop innovative options in the best interest of guests and the hotel and should possess following additional competencies:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations