Housekeeping Supervisor: Guest Experience & Team Lead

Rotana Hotels; Abu Dhabi; On-site; AED 96,000 - 144,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a dedicated Housekeeping Supervisor to lead a team of Housekeeping Attendants and uphold the highest standards of cleanliness and guest service. You will supervise daily operations, manage assignments, and ensure all rooms and public areas meet brand expectations.

The role requires attention to detail, strong leadership, and the ability to respond to guest requests and VIP needs with urgency and tact.

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Job description

Rotana Hotels in Abu Dhabi is seeking a dedicated Housekeeping Supervisor to lead a team of Housekeeping Attendants and uphold the highest standards of cleanliness and guest service. You will supervise daily operations, manage assignments, and ensure all rooms and public areas meet brand expectations.

The role requires attention to detail, strong leadership, and the ability to respond to guest requests and VIP needs with urgency and tact.