Housekeeping Team Leader

Park Hyatt; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Park Hyatt Dubai is seeking a Housekeeping Team Leader to supervise daily housekeeping, ensuring guest rooms, corridors, and areas meet luxury standards. You will guide colleagues, conduct inspections, coordinate guest requests, and support guest satisfaction.

You will allocate room assignments, train staff, monitor progress, and collaborate with Front Office, Engineering, and Laundry to ensure readiness and timely service.

Qualifications

• Diploma or certificate in Hospitality Management or related discipline is preferred.
• 2–3 years of housekeeping experience with supervisory or team‑leading exposure.
• Strong knowledge of guest‑room cleaning, room inspections, linen management, chemical handling, hygiene, and safety procedures.
• Proven ability to supervise, train, and motivate housekeeping colleagues while maintaining productivity and quality standards.

Responsibilities

• Supervise daily housekeeping operations across assigned guest rooms, floors, corridors, and service areas to ensure cleanliness and operational efficiency.
• Allocate daily room assignments and special tasks according to occupancy levels, guest movements, and priorities.
• Inspect rooms to ensure cleanliness, presentation, functionality, and safety.
• Conduct team briefings and communicate room priorities, VIP arrivals, and guest requests.
• Train and guide Room Attendants in cleaning procedures and luxury service standards.
• Monitor room-cleaning progress and update room status for timely release.
• Coordinate with Front Office, Engineering, Laundry on readiness and guest requests.
• Ensure VIP rooms and personalized amenities are prepared accurately.
• Respond promptly to guest inquiries and follow up on service recovery.
• Report maintenance defects and safety concerns identified during inspections.
• Monitor supplies and equipment to ensure proper usage and inventory control.
• Maintain pantries, linen rooms, and back-of-house spaces in order.
• Monitor productivity and escalate concerns as needed.
• Prepare daily reports and handover notes for peak periods.

Skills

Leadership

Training / Coaching

Attention to detail

Guest relations

Communication

Education

Diploma or certificate in Hospitality Management

Tools

Property-management systems

Housekeeping systems

Job description

Job Description:

Organization- Park Hyatt Dubai

Summary

The Housekeeping Team Leader is responsible for supervising daily housekeeping activities and ensuring guest rooms, corridors, and assigned areas are maintained to the highest standards of cleanliness, presentation, and hygiene. The role supports and guides housekeeping colleagues, conducts inspections, coordinates guest requests, and ensures efficient service aligned with luxury hospitality standards.

Main Duties

• Supervise daily housekeeping operations across assigned guest rooms, floors, corridors, and service areas to ensure cleanliness and operational efficiency.
• Allocate daily room assignments and special tasks according to occupancy levels, guest movements, operational priorities, and team availability.
• Inspect vacant, occupied, arrival, departure, and out-of-order rooms to ensure cleanliness, presentation, functionality, and compliance with established standards.
• Conduct team briefings and communicate room priorities, VIP arrivals, special requests, guest preferences, and important operational updates.
• Train, coach, and guide Room Attendants and Housekeeping colleagues in cleaning procedures, room presentation, chemical usage, and luxury service standards.
• Monitor room-cleaning progress and update room status accurately to support timely room release and smooth coordination with Front Office.
• Coordinate closely with Front Office, Engineering, Laundry, and other departments regarding room readiness, maintenance concerns, linen requirements, and guest requests.
• Ensure VIP rooms, suites, amenities, special arrangements, and personalized preferences are prepared accurately before guest arrival.
• Respond promptly and professionally to guest requests, enquiries, and concerns, ensuring appropriate action, follow-up, and service recovery.
• Report and follow up on maintenance defects, damaged items, missing equipment, and health or safety concerns identified during room inspections.
• Monitor linen, guest supplies, cleaning materials, and operating equipment, ensuring correct usage, storage, replenishment, and inventory control.
• Ensure compliance with hygiene, sanitation, chemical-handling, safety, security, lost-and-found, key-control, and company procedures.
• Maintain the cleanliness and organization of housekeeping pantries, linen rooms, trolleys, storage areas, and back-of-house spaces.
• Monitor colleague productivity, attendance, grooming, and performance, providing feedback and escalating concerns to the Housekeeping management team when required.
• Prepare daily reports, handover notes, inspection records, and operational updates while supporting the department during peak periods and special projects.

Qualifications

• Diploma or certificate in Hospitality Management, Housekeeping Operations, or a related discipline is preferred.
• Minimum 2–3 years of housekeeping experience, including supervisory or team‑leading exposure, preferably within a luxury hospitality environment.
• Strong knowledge of guest‑room cleaning, room inspections, linen management, chemical handling, hygiene, sanitation, and housekeeping safety procedures.
• Proven ability to supervise, train, and motivate housekeeping colleagues while maintaining productivity and consistent quality standards.
• Excellent attention to detail, organizational, communication, and guest‑relations skills, with the ability to manage priorities during high‑occupancy periods.
• Basic proficiency in housekeeping or property‑management systems, with the ability to update room status, maintain operational records, and coordinate effectively with other departments.