Housekeeping Order Taker – voco Dubai

IHG Hotels & Resorts; Dubai; On-site; AED 110,172 - 183,621; Full time

Benefits offered by this job

Career development opportunities

Employee room discounts

Supportive workplace culture

Job summary

Careers at UAE is looking for a Housekeeping Order Taker in Dubai. In this role, you will be responsible for managing housekeeping requests, ensuring cleanliness, and providing exceptional guest service. The ideal candidate will have at least 3 years of experience in a similar position.

You will coordinate with teams, maintain inventory levels, and uphold health and safety standards. A competitive salary and employee benefits are offered to enhance your growth and satisfaction within a supportive work environment.

Qualifications

• Minimum of 3 years’ experience in a similar role in a four or five-star hotel.
• Ability to demonstrate teamwork with culturally diverse teams.
• Strong focus on quality and performance standards.

Responsibilities

• Receive, organize, and coordinate housekeeping requests.
• Liaise with departments to ensure timely task completion.
• Maintain housekeeping office and storeroom cleanliness.

Skills

Strong verbal and written communication

Multitasking in housekeeping

Detail-oriented focus

Job description

Housekeeping Order Taker

Your day to day

As a Housekeeping Order Taker, you will be responsible for receiving, organizing, and coordinating housekeeping requests from various departments or guests within a facility. Your primary goal is to ensure efficient and timely execution of cleaning and maintenance tasks to uphold the highest standards of cleanliness and guest satisfaction.

• Receive and log housekeeping requests from guests or departments via phone, email, or other communication channels. Organize and prioritize requests based on urgency and location.
• Liaise with housekeeping host, supervisors, and other relevant departments to relay requests accurately and ensure timely completion of tasks. Maintain clear and effective communication channels.
• Coordinate with housekeeping team members to schedule and allocate resources effectively, considering the workload, staffing levels, and specific requirements of each task.
• Monitor the completion of tasks to ensure they meet established quality standards. Conduct follow‑ups to address any guest or departmental concerns or additional requirements.
• Strictly control the release, retrieval and recording of group keys before and after shift.
• Assist in updating all information on the department notice boards.
• Provide exceptional guest service by promptly addressing inquiries, concerns, or additional requests from guests or departments regarding housekeeping services.
• Assist in maintaining housekeeping supplies and inventory levels. Place orders for supplies as needed and ensure proper storage and distribution.
• Adhere to established housekeeping procedures, health and safety regulations, and company policies at all times.
• Responsible for issuing and recording the release of items such as iron and boards, adapters and any other item requested by a guest.
• Reconcile the recording and availability of the following items with Room Attendants at the end of the shift:

1. Extra beds
2. Baby cots
3. Iron & Boards
4. Section Report
5. Section Keys

• DND, D/L, Late Services.
• Record and safely keep on a daily basis all lost and found items.
• Arrange lost and found items, in coordination with Housekeeping Administrator, that are for disposal (or due back to finder) as per hotel policy.
• Organize and always keep neat and tidy the housekeeping office and storeroom(s).
• Ensure that hotel’s policy relating to fire, hygiene, health, safety, rules and regulations are understood and adhered to.
• Ensure the optimum use and control of all amenities, guest supplies and chemicals to minimize wastage.
• Maintain telephone logbook and staff attendance book.
• Continuously update oneself and be knowledgeable about hotel facilities, activities, and promotions and be able to provide accurate information.

What we need from you

Ideally, you’ll have a minimum of 3 years’ experience in a similar role in a four or five‑star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills, and a quality‑oriented focus on detail, high‑performance standards, and the ability to multitask in housekeeping.

Core Service Skills

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner.

What we offer

We’ll reward your hard work with a competitive salary and benefits, including career development opportunities, employee room discounts, and a supportive workplace culture that values teamwork, integrity, and continuous improvement.