EV Aftersales Fleet Account Manager

Al Futtaim Private Company LLC; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al-Futtaim Automotive is seeking an experienced Aftersales Key Account Manager to lead fleet accounts across government, taxi, rental, leasing, and corporate sectors in Dubai. You will deliver high-quality aftersales support for EV/HEV technologies, drive retention, and coordinate service operations to minimize downtime.

The role focuses on developing long-term client relationships, promoting service contracts, and expanding aftersales revenue with major fleet operators in the UAE.

Qualifications

• Bachelor’s degree or diploma in Business, Automotive, or a related field.
• Minimum 5 years of experience in automotive aftersales, fleet account management, or related customer-facing role.
• Experience with fleet operators, government organisations, leasing or rental companies.
• Knowledge of EV, PHEV, REEV technologies is desirable.
• Strong customer relationship and stakeholder management skills.
• Excellent communication, negotiation and problem-solving abilities.

Responsibilities

• Act as the primary aftersales contact for key fleet customers across the UAE.
• Build and maintain relationships with government, corporate, taxi, rental, and leasing customers.
• Understand customer requirements and provide suitable aftersales solutions.
• Identify opportunities to improve customer satisfaction and fleet retention.
• Monitor service delivery and coordinate with service centres to resolve concerns.
• Manage breakdown, repair, recall, and vehicle-off-road cases.
• Follow up on repairs to ensure timely return to service.
• Coordinate with bodyshop teams for efficient accident repair support.
• Promote service contracts and maintenance packages to increase revenue.
• Support development of customised maintenance solutions for major fleet operators.
• Monitor account performance and suggest improvements.

Skills

Aftersales Management

Fleet Account Management

Automotive Customer Service

Key Account Management

Electric Vehicles

EV Aftersales

Customer Retention

Fleet Operations

Service Management

Stakeholder Management

Business Development

Problem Solving

Education

Bachelor’s degree, Diploma, or equivalent in Business/Automotive

Job description

Al-Futtaim Automotive is seeking an experienced Aftersales Key Account Manager to lead fleet accounts across government, taxi, rental, leasing, and corporate sectors in Dubai. You will deliver high-quality aftersales support for EV/HEV technologies, drive retention, and coordinate service operations to minimize downtime.

The role focuses on developing long-term client relationships, promoting service contracts, and expanding aftersales revenue with major fleet operators in the UAE.