EV Aftersales Leader: Growth, Service & NPS

Al Futtaim Private Company LLC; Dubai; On-site; AED 223,200 - 390,600; Full time

Job summary

Uae Job Alert is seeking a dynamic leader in Dubai to oversee the BYD Retail Customer Service operations. You will drive key performance metrics including revenue, customer experience, and operational efficiency within the EV aftersales sector.

The ideal candidate will have a strong background in automotive processes, at least 5 years of managerial experience, and the ability to lead change across multiple locations. This position requires collaboration with various stakeholders to enhance service quality.

Qualifications

• Minimum 5 years of managerial experience in aftersales, ideally in EV.
• Strong leadership skills to drive transformation and manage multiple locations.

Responsibilities

• Manage the BYD Retail Customer Service setup and performance.
• Enhance the BYD Value Chain with product solutions.
• Ensure compliance with local regulations to mitigate risks.
• Conduct Monthly Financial Reviews (MFRs) to optimize branch profitability.

Skills

Knowledge of automotive dealer/distributor processes

Aftersales experience for EV brands

Change management

Stakeholder management

Education

Bachelor’s or Master’s degree

Job description

Uae Job Alert is seeking a dynamic leader in Dubai to oversee the BYD Retail Customer Service operations. You will drive key performance metrics including revenue, customer experience, and operational efficiency within the EV aftersales sector.

The ideal candidate will have a strong background in automotive processes, at least 5 years of managerial experience, and the ability to lead change across multiple locations. This position requires collaboration with various stakeholders to enhance service quality.