EV Fleet Aftersales Lead (B2B)

AlFuttaim; Dubai; On-site; AED 250,000 - 400,000; Full time

Benefits offered by this job

Vehicle discount programs

Company health insurance

Job summary

Al-Futtaim Automotive in Dubai seeks a B2B Aftersales Manager - Electric Mobility to lead fleet aftersales strategy, profitability, and service delivery for corporate and SME customers across EV platforms. You will coordinate with Fleet Sales, Central Aftersales, and OEM partners to ensure uptime and high service standards.

The role requires building commercial initiatives, managing P&L for the fleet function, and developing extended-warranty and aftersales solutions while mentoring two Key

Qualifications

• At least 10 years of automotive industry experience in aftersales.
• Experience supporting UAE fleet key accounts.
• Strong knowledge of dealership and leasing-company aftersales operations.
• Knowledge of EV/PHEV/REEV platforms.
• Profitability management and business-case development.

Responsibilities

• Lead fleet aftersales activities and execute the agreed business plan and growth strategy.
• Develop and manage service contracts and extended-warranty programmes.
• Build relationships with corporate and SME fleet customers and conduct business reviews.
• Coordinate capacity, parts availability and service capacity across teams.
• Analyze fleet performance and maintain dashboards for KPIs.
• Support Fleet Sales with aftersales propositions and TCO insights.
• Provide EV/PHEV training and stay current on technology developments.
• Lead two Aftersales Key Account Managers and drive cross-functional collaboration.

Job description

Al-Futtaim Automotive in Dubai seeks a B2B Aftersales Manager - Electric Mobility to lead fleet aftersales strategy, profitability, and service delivery for corporate and SME customers across EV platforms. You will coordinate with Fleet Sales, Central Aftersales, and OEM partners to ensure uptime and high service standards.

The role requires building commercial initiatives, managing P&L for the fleet function, and developing extended-warranty and aftersales solutions while mentoring two Key