Key Account Manager - Fleet Aftersales

AlFuttaim; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Al-Futtaim in Dubai is hiring a Key Account Manager - Fleet Aftersales to lead strategic fleet relationships with government and commercial clients, coordinating service centers and technical specialists to minimise downtime. The ideal candidate has 5+ years in automotive aftersales or fleet management, knows EV/PHEV/REEV service needs, and holds a relevant degree.

UAE driving license preferred. This role offers the opportunity to drive service contracts and maintenance programs across the UAE

Qualifications

• Bachelor's degree or diploma in Business, Automotive or related field.
• Minimum five years in automotive aftersales or fleet account management.
• Experience with government entities or corporate fleets preferred.

Responsibilities

• Manage strategic fleet relationships across government and commercial sectors.
• Monitor service delivery and customer satisfaction across the UAE network.
• Coordinate breakdowns, repairs, recalls and vehicle-off-road cases.
• Promote service contracts, maintenance packages and aftersales solutions.
• Identify opportunities to improve account retention and revenue.
• Support the B2B Aftersales Manager in developing customised maintenance solutions.

Skills

Strategic fleet account management

Automotive aftersales operations

EV, PHEV and REEV service requirements

Service contract development

Education

Bachelor's degree or diploma in Business, Automotive or related field

Tools

Microsoft Office

Job description

Key Account Manager - Fleet Aftersales Job Snapshot

• Role: Key Account Manager - Fleet Aftersales
• Location: Dubai, United Arab Emirates
• Industry: Automotive
• Function: Account Management-Non-Commissioned
• Experience: Minimum 5 years in automotive aftersales, fleet account management or a customer-facing automotive role
• Job Type: Full-time

Al-Futtaim Group is hiring a Key Account Manager - Fleet Aftersales in Dubai, United Arab Emirates, for a strategic account opportunity within the Automotive industry. The manager will oversee aftersales relationships for BYD fleet customers using electric, plug‑in hybrid and range‑extended electric vehicles. The position supports government entities, taxi operators, limousine companies, rental businesses, leasing providers and corporate fleets across the UAE. Its priorities include improving vehicle availability, increasing service contract penetration and building lasting customer partnerships.

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Account Management-Non-Commissioned

Salary: AED 15000-22000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.

Job Type: Full-time

Job Requisition ID: 179827

Role Context

The Corporate Fleet team operates within Al-Futtaim Electric Vehicle Company and supports one of Al-Futtaim Automotive's largest passenger fleet portfolios. Fleet customers depend on responsive maintenance coordination to keep vehicles available for daily commercial operations. The Key Account Manager will connect customers with service centres, bodyshop teams and technical specialists. Effective case management will reduce vehicle downtime, improve retention and create opportunities for tailored maintenance programmes and additional aftersales revenue.

Key Responsibilities

• Manage strategic fleet relationships across government and commercial sectors.
• Monitor service delivery and customer satisfaction across the UAE network.
• Help service centres resolve complex fleet maintenance concerns.
• Coordinate breakdowns, repairs, recalls and vehicle-off-road cases.
• Accelerate return-to-service for commercially operated vehicles.
• Liaise with bodyshop teams regarding accident repairs and progress updates.
• Promote service contracts, maintenance packages and aftersales solutions.
• Identify opportunities to improve account retention and revenue.
• Arrange EV, PHEV and REEV training for customer representatives and technicians.
• Maintain proactive communication with operational and procurement stakeholders.
• Analyse recurring service issues and recommend practical improvements.
• Support the B2B Aftersales Manager in developing customised maintenance solutions.

Ideal Profile

Candidates should hold a bachelor's degree, diploma or equivalent qualification in Business, Automotive or a related discipline. A minimum of five years of experience in automotive aftersales, fleet account management, or another customer‑facing automotive position is required. Applicants should have worked with government entities, fleet operators, leasing companies, rental businesses, taxi operators or similar corporate accounts. Knowledge of vehicle maintenance processes and aftersales service operations is essential. Previous exposure to electric vehicles or new energy vehicles is highly desirable. Proficiency in Microsoft Office is required, while a valid UAE driving licence is preferred.

Skills Set

• Strategic fleet account management
• Automotive aftersales operations
• EV, PHEV and REEV service requirements
• Service contract development