Enterprise Customer Success Manager — Key Accounts

IntelSQ; Dubai; Hybrid; AED 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid work

Equity participation

Comprehensive medical insurance

Zusammenfassung

IntelSQ in Dubai is seeking a Customer Success professional to own the post-sale journey for enterprise accounts in a hybrid, full-time role. You’ll drive adoption, expansion, and long-term retention within the ISQ ONE ecosystem.

You will manage onboarding, build strong relationships with C-suite sponsors, conduct quarterly business reviews, and collaborate with Sales on upsell opportunities. Fluency in English is required; Arabic is a bonus.

Qualifikationen

• 3+ years of customer success or account management in enterprise SaaS.
• Experience managing complex, multi-stakeholder enterprise accounts.
• Strong project management and communication skills.
• Analytical mindset — comfortable pulling data and building success dashboards.
• Fluent English; Arabic is a strong advantage.

Aufgaben

• Own the post-sale journey for IntelSQ's enterprise accounts across onboarding, go-live, and ongoing success.
• Build relationships with operations leads, IT stakeholders, and C-suite sponsors.
• Run quarterly business reviews and track adoption KPIs.
• Identify expansion opportunities within accounts and partner with sales on upsell.
• Surface product feedback and advocate for customer needs internally.

Kenntnisse

Enterprise SaaS

Multi-stakeholder accounts

Project management

Communication skills

Data analytics

English fluency

Arabic advantage

Operational software

Troubleshoot platform

Tools

CRM systems

Dashboard tools

Jobbeschreibung

IntelSQ in Dubai is seeking a Customer Success professional to own the post-sale journey for enterprise accounts in a hybrid, full-time role. You’ll drive adoption, expansion, and long-term retention within the ISQ ONE ecosystem.

You will manage onboarding, build strong relationships with C-suite sponsors, conduct quarterly business reviews, and collaborate with Sales on upsell opportunities. Fluency in English is required; Arabic is a bonus.