Enterprise Customer Success Manager — Key Accounts

IntelSQ

Dubai

Hybrid

AED 240,000 - 360,000

Full time

14 days+

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Benefits offered by this job

Flexible hybrid work

Equity participation

Comprehensive medical insurance

Job summary

IntelSQ in Dubai is seeking a Customer Success professional to own the post-sale journey for enterprise accounts in a hybrid, full-time role. You’ll drive adoption, expansion, and long-term retention within the ISQ ONE ecosystem.

You will manage onboarding, build strong relationships with C-suite sponsors, conduct quarterly business reviews, and collaborate with Sales on upsell opportunities. Fluency in English is required; Arabic is a bonus.

Qualifications

3+ years of customer success or account management in enterprise SaaS.
Experience managing complex, multi-stakeholder enterprise accounts.
Strong project management and communication skills.
Analytical mindset — comfortable pulling data and building success dashboards.
Fluent English; Arabic is a strong advantage.

Responsibilities

Own the post-sale journey for IntelSQ's enterprise accounts across onboarding, go-live, and ongoing success.
Build relationships with operations leads, IT stakeholders, and C-suite sponsors.
Run quarterly business reviews and track adoption KPIs.
Identify expansion opportunities within accounts and partner with sales on upsell.
Surface product feedback and advocate for customer needs internally.