Customer Success Manager - Cloud Services (Based in Dubai)

Hiredly X; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Hiredly X in the United Arab Emirates is seeking a Customer Success Manager focused on driving value realization, retention, and expansion for enterprise accounts.

You will onboard clients, validate business goals and stakeholders, monitor usage, resolve service issues, identify churn signals, and pursue organic growth opportunities to maximize customer success.

Responsibilities

• Onboarding and Success Planning: Validate customer business goals, contract commitments, key stakeholders, and technical usage ...

Job description

Job Focus:

• Primary focus on customer success, account retention, and value realization; secondary focus on account expansion.
• Ensure enterprise clients continuously derive business value from the company, proactively identify churn signals, resolve service issues, drive account retention, and capture organic expansion opportunities.

Key Responsibilities:

• Onboarding and Success Planning: Validate customer business goals, contract commitments, key stakeholders, and technical usage ...