Customer Success Manager

IntelSQ; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Flexible hybrid work

Equity participation

Comprehensive medical insurance

Job summary

IntelSQ in Dubai is seeking a Customer Success professional to own the post-sale journey for enterprise accounts in a hybrid, full-time role. You’ll drive adoption, expansion, and long-term retention within the ISQ ONE ecosystem.

You will manage onboarding, build strong relationships with C-suite sponsors, conduct quarterly business reviews, and collaborate with Sales on upsell opportunities. Fluency in English is required; Arabic is a bonus.

Qualifications

• 3+ years of customer success or account management in enterprise SaaS.
• Experience managing complex, multi-stakeholder enterprise accounts.
• Strong project management and communication skills.
• Analytical mindset — comfortable pulling data and building success dashboards.
• Fluent English; Arabic is a strong advantage.

Responsibilities

• Own the post-sale journey for IntelSQ's enterprise accounts across onboarding, go-live, and ongoing success.
• Build relationships with operations leads, IT stakeholders, and C-suite sponsors.
• Run quarterly business reviews and track adoption KPIs.
• Identify expansion opportunities within accounts and partner with sales on upsell.
• Surface product feedback and advocate for customer needs internally.

Skills

Enterprise SaaS

Multi-stakeholder accounts

Project management

Communication skills

Data analytics

English fluency

Arabic advantage

Operational software

Troubleshoot platform

Tools

CRM systems

Dashboard tools

Job description

Dubai, UAE Full-time Customer Success Hybrid

Own the post-sale journey for IntelSQ's enterprise accounts — driving adoption, expansion, and long-term retention across the ISQ ONE ecosystem.

What you'll do

• Manage a portfolio of enterprise and government accounts through onboarding, go-live, and ongoing success
• Build strong relationships with operations leads, IT stakeholders, and C-suite sponsors
• Run quarterly business reviews and track adoption KPIs
• Identify expansion opportunities within accounts and partner with sales on upsell
• Surface product feedback and advocate for customer needs internally

What we're looking for

• 3+ years of customer success or account management in enterprise SaaS
• Experience managing complex, multi-stakeholder enterprise accounts
• Strong project management and communication skills
• Analytical mindset — comfortable pulling data and building success dashboards
• Fluent English; Arabic is a strong advantage

Nice to have

• Prior experience in operational software, EHS, or facility management sectors
• Technical ability to troubleshoot platform issues independently

What we offer

• Flexible hybrid work
• Equity participation

Everything you need to do your best work.

Market-leading compensation benchmarked to global SaaS standards, reviewed annually.

Flexible hybrid work

Core collaboration days in Dubai, with flexibility to work from wherever you do your best thinking.

Comprehensive medical insurance for you and your dependants, plus a wellness allowance.

AED 5,000 per year for courses, conferences, books, and certifications — no approval friction.

Full UAE employment visa, Emirates ID, and relocation support for international hires.

Equity participation

Share in the company's growth through our employee equity programme.

Modern office

A thoughtfully designed workspace in Dubai with standing desks, great coffee, and fast internet.

You’ll see your work live in real enterprises, solving real safety and operational problems.