Strategic Account & Customer Success Leader

Confidential Careers; Abu Dhabi; Sur place; AED 300 000 - 380 000; Plein temps

Résumé du poste

Confidential Careers in Abu Dhabi is seeking an Executive Manager & Customer Success Manager to bridge executive operations, strategic accounts, and client success. You will support sales leadership, manage relationships with enterprise customers, drive retention, and lead critical escalations.

This high-visibility role requires executive communication, stakeholder management, and the ability to coordinate cross-functional teams to ensure long-term client value.

Qualifications

• Minimum 10 years of experience in Customer Success, Strategic Account Management, Client Services, Relationship Management, or Commercial Operations.
• Proven experience managing strategic customer relationships.
• Experience handling complex customer escalations and sensitive client situations.
• Experience supporting senior leadership and working with executive stakeholders.
• Experience within Technology, SaaS, Telecommunications, Professional Services, Consulting, or related industries is preferred.

Responsabilités

• Support the Head of Sales in driving strategic initiatives and business priorities.
• Prepare executive reports, dashboards, presentations, and customer briefings.
• Coordinate leadership meetings and track execution of key action items.
• Facilitate communication between leadership, customers, and internal teams.
• Support business planning, performance tracking, and operational excellence initiatives.
• Manage relationships with strategic and enterprise customers.
• Develop and execute customer success plans to maximize customer satisfaction and retention.
• Conduct regular customer business reviews and engagement meetings.
• Monitor customer health and proactively identify risks and opportunities.
• Drive long-term customer loyalty and advocacy.
• Lead the management of high-priority customer escalations.
• Serve as a key point of contact for executive-level client concerns.
• Coordinate cross-functional teams to identify and resolve customer issues.
• Develop recovery plans and maintain clear communication throughout the escalation process.
• Conduct root cause analysis and implement preventive actions.
• Support customer retention, contract renewals, and revenue protection.
• Build trusted relationships with key stakeholders and decision-makers.
• Identify account growth opportunities and support account expansion initiatives.
• Maintain account plans, stakeholder maps, and customer engagement strategies.
• Ensure delivery against customer commitments and expectations.

Connaissances

Executive leadership

Strategic account management

Customer success management

Executive communication

Stakeholder management

Cross-functional collaboration

CRM & lifecycle management

Problem solving & decision making

Relationship management

Outils

CRM software

Description du poste

Confidential Careers in Abu Dhabi is seeking an Executive Manager & Customer Success Manager to bridge executive operations, strategic accounts, and client success. You will support sales leadership, manage relationships with enterprise customers, drive retention, and lead critical escalations.

This high-visibility role requires executive communication, stakeholder management, and the ability to coordinate cross-functional teams to ensure long-term client value.