Arabic-Speaking Customer Success Manager, Dubai

SailPoint; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

SailPoint in Dubai seeks a Customer Success Manager (Arabic-speaking) to manage strategic client relationships and drive value realization from our identity security platform. You will guide multiple accounts toward verified outcomes and high retention, acting as a trusted consultant rather than a sales role.

In this position, you will compile action plans, monitor usage and performance, coach clients on SailPoint solutions, and coordinate with delivery partners to ensure successful delivery.

Qualifications

• Mandatory: Fluency in Arabic.
• Bachelor's degree or equivalent work experience.
• Strong customer facing skills with a highly professional demeanour.
• Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients organisational and technical challenges.
• Ability to communicate technical details to a non-technical audience.
• Ability to set and communicate expectations, skill in mediation.
• Must be highly organised and able to define structure with multiple stakeholders.
• Takes ownership of challenges, aligning with necessary subject-matter expertise to mitigate.
• Self-motivated, strong work ethic, creative, customer-centric personality.

Responsibilities

• Manage a successful business relationship between SailPoint and assigned client accounts with retention and advocacy.
• Compile clear time-boxed plans and engagement models to ensure delivery of a successful identity security program over time.
• Monitor accounts for changes in usage, goals, finances, or competitors that affect satisfaction with SailPoint products and services.
• Provide coaching and advice to clients on SailPoint solutions for identity management, compliance, role management and access requests; derive insights from client challenges.
• Interface with delivery partners on project statuses and mutual plans in advance.
• Provide strategic updates on clients' performance to SailPoint Senior Management and other functions.
• Identify opportunities to expand SailPoint product/service usage to maximize client success and revenue growth.
• Ensure customer renewal and retention; cultivate SailPoint Advocates within the customer base.

Skills

Arabic fluency

Customer facing

Consulting skills

Communication of technical details

Stakeholder management

Ownership

Self-motivated

Organised

Education

Bachelor's degree or equivalent

Job description

SailPoint in Dubai seeks a Customer Success Manager (Arabic-speaking) to manage strategic client relationships and drive value realization from our identity security platform. You will guide multiple accounts toward verified outcomes and high retention, acting as a trusted consultant rather than a sales role.

In this position, you will compile action plans, monitor usage and performance, coach clients on SailPoint solutions, and coordinate with delivery partners to ensure successful delivery.