End-User IT Support Analyst - On-Site & Global Projects

Vertiv; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A global technology company is seeking an IT Support Specialist to provide 1st and 2nd level support at its Ras Al Khaimah facility. Responsibilities include managing IT infrastructure, troubleshooting user issues, and supporting IT assets. The successful candidate will have a Bachelor's degree in Computer Science, 1-3 years experience in IT support, and proficiency in Microsoft Windows and Office applications. Excellent customer service and communication skills are essential for this role.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• Minimum 1–3 years experience in IT support or similar roles.
• Strong proficiency in Microsoft Windows and good troubleshooting skills.

Responsibilities

• Provide 1st and 2nd level IT support to users.
• Install, configure, and maintain hardware and software.
• Support IT asset management and procurement.

Skills

Microsoft Windows client and server operating systems

Network infrastructure principles and troubleshooting

Microsoft Office applications (Excel, Word, PowerPoint)

Communication skills

Customer service orientation

Problem-solving

Education

Bachelor’s degree in Computer Science or related field

1–3 years of experience in IT support

Tools

ServiceNow

LANDesk

SCCM

Job description

A global technology company is seeking an IT Support Specialist to provide 1st and 2nd level support at its Ras Al Khaimah facility. Responsibilities include managing IT infrastructure, troubleshooting user issues, and supporting IT assets. The successful candidate will have a Bachelor's degree in Computer Science, 1-3 years experience in IT support, and proficiency in Microsoft Windows and Office applications. Excellent customer service and communication skills are essential for this role.