Embroidery Counter Technician

Retail G&A; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury retail company in Dubai seeks an experienced individual to engage customers with embroidery and engraving services. You will maintain the operational embroidery station, update performance reports, and support the shop floor team during busy periods. The ideal candidate has a high school qualification and 1-2 years of relevant experience. Strong organizational skills and attention to detail are essential.

Qualifications

• 1-2 years of experience in a similar field.
• Ability to maintain cleanliness and organization.
• Experience with customer service.

Responsibilities

• Engage customers with services like embroidery and engraving.
• Maintain embroidery station and ensure it's operational.
• Update reports for completed requests.
• Assist shop floor team during busy times.

Skills

Attention to detail

Teamwork

Ability to work under pressure

Organizational skills

Education

High school qualification

Job description

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

What You’ll Be Doing

• Engage and delight our customers with the complimentary services that we offer, such as embroidery, engraving, and gift wrapping.
• Make sure that the embroidery station is always staffed and ready for operation. Always maintain the desired standards, ensuring that the embroidery station is prepared for operation by refilling all stationery, changing threads in the embroidery machine, reordering new ones if needed, and ensuring there are enough gift boxes prepared until the end of the day. Keep the desk tidy and clean throughout the day.
• Pay close attention to detail when handling engraving and embroidery requests, as certain fabrics and materials may not be suitable for our current machines.
• Update the daily, weekly, and monthly reports for completed embroideries and engravings.
• Always be proactive, approachable, visible, and available for customers.
• Assist shop floor customers with their queries and support the shop floor team during busy times if needed.
• Indirect support of Tailoring and WhatsApp team when needed.

About You

• High school qualification
• 1-2 years of experience in a similar field
• Team player
• Can work efficiently under pressure
• Highly organized with attention to detail