Elite Club Lounge Operations Lead

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi invites applications for an Assistant Club Lounge Manager to join our Club Lounge Team. The role sits in Rooms Division and carries responsibility for day-to-day operations, guest experience and staff leadership within our luxury setting.

Ideal candidates have at least 2 years in Front Office, Club Lounge and Food & Beverage in a luxury property, with fluent English; German and French are assets.

Qualifications

• Minimum 2 years of experience in Front Office, Club Lounge and Food & Beverage within a luxury property.
• Fluency in English is required; German and French are assets.
• Strong interpersonal and leadership skills with focus on guest service.

Responsibilities

• Oversee daily Club Lounge operations, ensuring smooth workflows, proper staffing and efficient service.
• Supervise colleague performance, grooming and behaviour to Mandarin Oriental standards.
• Train, coach and develop Club Lounge colleagues through structured programs and mentoring.
• Ensure compliance with hotel policies, safety, hygiene and local regulations.
• Assist guest room allocation and welcome VIP and long-stay guests, noting preferences.
• Oversee food & beverage service, including supply management, lounge cleanliness and setup.
• Conduct daily briefings, assign side work and monitor performance for consistency.
• Coordinate guest service details such as special requests and event timing.
• Engage with guests to address concerns and enhance their experience.
• Keep records of feedback and training activities to support improvement.

Skills

Front Office Experience

Club Lounge Experience

Food & Beverage Experience

Leadership & Communication

Tools

PMS Systems

MS Office

Guest History Databases

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi invites applications for an Assistant Club Lounge Manager to join our Club Lounge Team. The role sits in Rooms Division and carries responsibility for day-to-day operations, guest experience and staff leadership within our luxury setting.

Ideal candidates have at least 2 years in Front Office, Club Lounge and Food & Beverage in a luxury property, with fluent English; German and French are assets.